I booked for 2 pax room and marketing lady said I need to pay boat for my 2.5 yo daughter, cost me 2.9 mio only for 1 night overstay.
She told me to stand by at Marina at 7.30 for boat at 8 am because she said boat at 9 is booked by group. Turns out our name even not listed, and i need to show the receipt (although the guy didn't really see it), and until 8.30 the boat didn't departed. When I ask, they said only 1 boat going at 9, I was like WTF?!
My daughter was getting up in the morning only to stood up at marina for almost 2 hours (we arrived at 7). Then when i contacted the marketing woman, she is making excuses there is another group coming so arrangement changed (I didn't see any group coming so the excuse was weird).
Anyway she promised me to give a room to rest at the island, and when I arrived the reception guy didn't know anything about it until I shown our chat so he said they will prepare the room and call my name. When the room is ready, I went to the reception and I was surprised they asked me to pay the boat for my daughter!
I said, I have paid for it, should I call the marketing woman? Then he was just "okay that's fine"
When I asked the marketing woman, why their communication was so bad?! They should have sent the receipt what the guest had paying for so they don't need to ask over and over again!
Other than this, the staffs here trying to be polite and greet you.
But unfortunately second day was ruined when I have checked out and waiting for my daughter playing at the park, the pool guy asking what is my room number? I was like "why are you asking, I have checked out and given my room key". I think he is thinking that we stole the pool towel, in which my husband had returned earlier in the morning.
It's a shame, when you're paying 2.9 mio for a night you are expecting to get professional treatment and not treated like a thief all the time.