My wife and 2 little girls and I stayed in this property for 3 nights as a new years staycation.
The hotel took notice of my Platinum Elite status and many years as a loyal SPG/ Bonvoy member. They graciously upgraded us to the best available suite for the entire stay and was surely one of the best rooms we’ve ever stayed in and made our holiday dreams come true.
Highly recommended hotel to stay during a business trip or staycation. The Ritz Carlton have implemented high hygiene and cleanliness standards to ensure a safe environment for their guests. Thank you to Mr. Melly, Mr. Vivek, Ms. Miranda, Ms.Maria, Ms. Corine , Ms. Clairine, Ms. Bianca, for making our stay extra memorable and special.
Especially Ms. Miranda who even prior to check in reached out via chat and always was so attentive to respond to all questions and requests.
Although many Bonvoy properties have a chat feature via the app, not many properties are equipped or are good at managing that channel of communication. However, this is an area where the Ritz PP team excelled at adopting technology and responding quickly to the chat feature . In many ways, it was a competitively reliable communication channel as the phones in the room.
The hospitality provided by the entire team was very warm and attentive. The room was very spacious and the view of the SCBD area was beautiful. During NYE week , seems that all the guests who booked rooms with club lounge access had access to an all day dining package where breakfast , lunch, afternoon tea, cocktail hour and dinner were all provided complimentary. A wide variety of food and beverages were served throughout the different days we were there and I must say the quality was above my expectations for something that was being provided as part of a complimentary package and I must admit that this was probably one of the best deals and packages for new year’s I’ve seen being offered in town.
Every single time we visited, The Club team were highly attentive and helpful. It was as if they magically remembered who all the guest were without ever having to ask for our room numbers each time we came and made it a point to remember our preferences from table preferences to dining choices.
I used the gym daily and they provided a small safety kit with alcohol swabs to make the guests feel safer, also there is always an attendant to assist and clean equipment after each use. I noticed every 20 mins or less they were always cleaning all the equipments even though no one else was there other than myself. The attendants there were always attentive, smiling and provided warm hospitality as well. The equipment was sufficient and pretty up to date.
Although it has many years under it’s belt, the property is well kept and is an elegant five-star property with beautiful views day and night of Jakarta’s vibrant CBD district.
However, aside to the glamour of the property and the bedrooms, the most impressive highlight to note is the level of commitment to service and hospitality that the team embodies and have successfully delivered.
On New year’s eve MOD Miranda herself personally brought special gifts for the kids and coloring activity kits which surely brought a smile to their faces. She also brought special hats to the room since government regulations did not allow any public spaces to open past 7pm, we were able to still celebrate as a family in our rooms with these small amenities.
On New year’s day there was even a makeshift “kids playground” they called “Ritz Kids Club” where they decorated some function rooms to a princess style wonderland with kids games , kids TV shows, mini playground activities and even personally hosted by Miranda’s guest relations team who dressed up as Disney princesses as Elsa (Clairine) and Jasmine (Bianca). They made sure that they took reservations in advance to ensure that only one family could enjoy the premises at one given time to ensure Covid best safety practices.
They also even provided sing along activities as well as a scavenger hunt activity. Our two little girls specially enjoyed this part of the trip.
Due to the pandemic, our family was not able to travel or vacation any where all of 2020. This “staycation” was the closest experience we had as “family trip” in 2020. With so many properties offering NYE staycation offers, we were very fortunate to have chosen the Ritz in PP. We are very grateful and appreciative of the ‘Pacific Place Jakarta Ritz Carlton’ team’s efforts to go above and beyond in making our stay special and memorable.
We thank the entire team for their dedication to hospitality, their care, attention and kindness. Wishing you all a blessed 2021 ahead.