Samala Hotel Jakarta Cengkareng

i've must go to Samsat Jakarta Barat to take care my vehicle . so i choose this hotel with Room Only check in . the parking side was neglected , a lot of high grass . when i was check in was very fast but the service minimalized . the room clean but they didn't set up slipper . room amenities just bath gel , shampoo , dental kit , coffee and tea . i call to FO for request slipper but didn't come until check out . the towel was horibble with defact .

the only good thing is just ac is cold enough. insist need deposit that we can’t use for any consume that we need to charge to the room(?) they give me actual twin bed and they combined it make my body seriously sick, they seriously give me a connecting room when i ask them, they only said “its empty, no one guest stay in that room”(?), food is very salty, rain shower can not be use, the hot water is not consistant, wash bachine can not be use properly because the water is stuck and we can not do open the waterstop due to the water tap for that is broken. i used to stay in 2/3 star hotel but why that is better than this?

Rooms looked nothing like the web .....i had to pay double to upgrade the room classifoed by trip advisor as 4 star hotel // needs reviewing // Breakfast ....no eggs till 08.30 am // food was crap // and very unclean. No shops or entertainment around the hotel // Hotel claims to have the best massage .....i called the 3 days i was there and all 3 days they had no one on duty ?? // No swimming pool or GYM // NIL facilities /// i emailed the manager and no reply // Donr ever stay at this hotel guys you will regret it !!!!!!!!!!!!!!!

Good room and clean, very nice and modern. I loved to stay here,but difficult to find food surrounded the hotel. The staff was very nice and atmosphere comfortable, i like classy authentic design of your corridor 😊

I booked the hotel since it is pretty close to the airport. All was great, especially the quick check in and very responsive staffs. Special appreciation to the front desk staffs especially the one named Putri (If I am not mistaken). They were at the most standby situation and always reacted swiftly even for the smallest thing (i.e. I was texting and wanted to press the lift button and opened the door, she was around and rushed to do it which I really appreciated). They offered a printing service as well for 2K IDR each (Again, I was trying to fold the paper but then they proactively offered the help, I know it is a professional manner but still, much appreciated! :) ) Other than that, they also offered a welcome drink which tasted pretty bland in my opinion. To be honest, my room was not perfect. My shower stool was broken and I called the staff to fix it. I did not expect that they arrived in less than 5 minutes, the housekeeping staffs were also very warm and responsive! Other than that, I ordered some from the room service and also felt the same vibe from the staff :) Since I thought all the staffs shared the same energy, it was different when I had a breakfast on the next morning. I think their staffs need to learn from the other I previously mentioned :) By the way, it does not provide hairdryer in each of the room but you can simply ask for it! Last but not least, I loved the lobby's interior, it gives me an elegant atmosphere! (The photos attached here) But it suddenly changed in the room and the corridor, a bit dark and dusty compared to the lobby. In summary, I really appreciate the human resource management and the feeling that the staffs gave me during my stay. Originally, it was only a 4-star experiencr for me but kudos to them that made my stay more pleasant. Much recommended! P.s. if you are a Telkomsel user, you can use your poin to get a discounted rate!