Hotel

Sheraton Bandara Hotel

Grogol Petamburan, West Jakarta

Review

Tripadvisor
Dari 865 review
Review yang paling membantu
Jordan T
02 Jan 2021 - Solo travel
I’m slightly apprehensive about publishing this review as the staff here are so brilliantly friendly, however... some things can just simply not go unsaid. I regretfully stayed here unexpectedly due to a change in the governments travel policies which mandated me to spend 5 days in an accredited hotel for quarantine. Firstly, I’d like to say that the staff here are absolutely fantastic and even though the English language, mostly, was at a very basic level that their kindness still showed through. I do hope these negative reviews to this hotel don’t have an impact on the livelihood of the staff. Some things just can’t go unsaid though. There are many customer complaints in this review section, and the themes and issues are definitely apparent during my stay there. The rooms were mouldy, dusty, generally unclean and had a pungent musty smell. The building was definitely in need of renovations. The food needs improving however was not a bad standard. The general service and competence was where this hotel lacked. I appreciate English isn’t the first language in this country, or even the second for that matter: but they are calling this resort a 5star hotel and charging western prices. It falls so short of the price it is almost laughable. I wouldn’t stay here again out of choice, and I think the price range should be no more than 30USD per night, in its current state. I am fully confident that many 3 star hotels would be at a much higher standard. Many customer service issues were obviously due to a language barrier but that is no excuse. Overcharging me, telling me false information about pricing for COVID tests to name just a few. I can’t rate the facilities here at this hotel because I was bound to my room, so I can only hope they make up for some of the problematic areas. In summary, great staff who really tried best to their abilities, close to the airport, but no other honourable mentions. Accor hotels definitely need to have a re-think and re-structure because there is potential here. Train your staff to provide a better level of customer service, clean the rooms properly and do some basic renovations. Hope to see some improvements soon. Thanks to all the staff
tabdat2020
24 Dec 2020
We’re very happy..we can have our breakfast in the room and shuttle bus is available every 30 minutes...excellent services..very close to the airport..will stay at this hotel again whenever possible..
254ngv
10 Dec 2020 - Business
We booked this hotel for 9 nights because near to our office and great experience we had when the brand still Sheraton but now the quality of service downgrade, start from very basic when first enter the room and found no stirrer ? should I use my hand !, again not easy to reach restaurant by phone so we decide spent our dinner there and took 1,5 hours for our dinner served, we decided moved to real Sheraton in Jakarta.
leedon72
18 Nov 2020 - Solo travel
This hotel is a total letdown . I booked this hotel fir my wife and she was scared to stay here it’s so old and scruffy and the room smelt of urine A positive us the staff are very nice but we will never stay here again because the booking .com description is not correct Shame on you Accor an overpriced dump
floreenhiendrawan
11 Nov 2020 - Business
Will exactly not coming to this hotel again in the rest of my life. No response of the complain until we are check out. Bad service. The water is yellow. The food so so. Very bad experience to stay in.
Lokasi
Bandara Soekarno-HattaJakarta,Jakarta, Indonesia,
maps
1
Night

Tentang Akomodasi

Deskripsi

FAQ
What is the address of Sheraton Bandara Hotel?
Sheraton Bandara Hotel is located at Bandara Soekarno-HattaJakarta,Jakarta, Indonesia,

Review

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Ayo menginap di akomodasi ini dan kasih tahu pengalamanmu dengan menulis review.
3.5
Dari 865 review
Cleanliness
3.5
Rooms
3.0
Location
4.0
Service
4.0
Value
3.5
Couples
160
Family
91
Solo travel
107
Friends getaway
39
Business
412
Jordan T
02 Jan 2021 - Solo travel
I’m slightly apprehensive about publishing this review as the staff here are so brilliantly friendly, however... some things can just simply not go unsaid. I regretfully stayed here unexpectedly due to a change in the governments travel policies which mandated me to spend 5 days in an accredited hotel for quarantine. Firstly, I’d like to say that the staff here are absolutely fantastic and even though the English language, mostly, was at a very basic level that their kindness still showed through. I do hope these negative reviews to this hotel don’t have an impact on the livelihood of the staff. Some things just can’t go unsaid though. There are many customer complaints in this review section, and the themes and issues are definitely apparent during my stay there. The rooms were mouldy, dusty, generally unclean and had a pungent musty smell. The building was definitely in need of renovations. The food needs improving however was not a bad standard. The general service and competence was where this hotel lacked. I appreciate English isn’t the first language in this country, or even the second for that matter: but they are calling this resort a 5star hotel and charging western prices. It falls so short of the price it is almost laughable. I wouldn’t stay here again out of choice, and I think the price range should be no more than 30USD per night, in its current state. I am fully confident that many 3 star hotels would be at a much higher standard. Many customer service issues were obviously due to a language barrier but that is no excuse. Overcharging me, telling me false information about pricing for COVID tests to name just a few. I can’t rate the facilities here at this hotel because I was bound to my room, so I can only hope they make up for some of the problematic areas. In summary, great staff who really tried best to their abilities, close to the airport, but no other honourable mentions. Accor hotels definitely need to have a re-think and re-structure because there is potential here. Train your staff to provide a better level of customer service, clean the rooms properly and do some basic renovations. Hope to see some improvements soon. Thanks to all the staff
tabdat2020
24 Dec 2020 -
We’re very happy..we can have our breakfast in the room and shuttle bus is available every 30 minutes...excellent services..very close to the airport..will stay at this hotel again whenever possible..
254ngv
10 Dec 2020 - Business
We booked this hotel for 9 nights because near to our office and great experience we had when the brand still Sheraton but now the quality of service downgrade, start from very basic when first enter the room and found no stirrer ? should I use my hand !, again not easy to reach restaurant by phone so we decide spent our dinner there and took 1,5 hours for our dinner served, we decided moved to real Sheraton in Jakarta.
leedon72
18 Nov 2020 - Solo travel
This hotel is a total letdown . I booked this hotel fir my wife and she was scared to stay here it’s so old and scruffy and the room smelt of urine A positive us the staff are very nice but we will never stay here again because the booking .com description is not correct Shame on you Accor an overpriced dump
floreenhiendrawan
11 Nov 2020 - Business
Will exactly not coming to this hotel again in the rest of my life. No response of the complain until we are check out. Bad service. The water is yellow. The food so so. Very bad experience to stay in.
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