Sheraton Lampung Hotel, Bandar Lampung
Sheraton Lampung Hotel, Bandar Lampung
Sheraton Lampung Hotel, Bandar Lampung
Sheraton Lampung Hotel, Bandar Lampung
Sheraton Lampung Hotel, Bandar Lampung
+ 136 others
Resort

Sheraton Lampung Hotel

Tanjung Karang Pusat, Bandar Lampung
Don't worry! This place added extra measures to ensure the cleanliness.
Body Temperature Check
Personal Protective Equipment
Cleaning & Disinfection
Social Distancing Rules
Sanitation Kits Availability

Reviews

Tiket
3.9
Good
From 61 reviews
Tripadvisor
From 269 reviews
The most helpful reviews
SUCI BINTANG KARUNIASIH
10 Jul 2020 - Group
2.0/5
BAD EXPERIENCE Bukan jaminan mengambil kamar tipe SUITE mendapatkan fasilitas yg sesuai. Air di kamar mandi menggenang pada pemakain pertama, kurang perawatan. Yang lebih buruk adalah: saya mengambil harga SUITE ROOM included BREAKFAST. Tapi dari awal mereka bilang apa yg saya bayar tidak termasuk makan pagi. Sampai akhirnya saya terpaksa menunjukan voucher hotel yg tertulis: makan pagi untuk 2 orang. Tidak ada kerja sama yg baik antara pihak hotel dan TIKET.COM. Sudah pasti saya yang merasa dirugikan. Dan tentu makan pagi tidak saya ambil karna jam 10 pagi saya sudah harus meninggalkan hotel. WILL NOT COMING BACK!
DK
04 Jan 2020 - Family
3.6/5
Check-in hrs nunggu 1jam lbh, dan receiptionist tidak ramah (Kronologis kejadian sdh saya kirim via email)
Novian Ariyanto
12 Jan 2020 - Family
3.0/5
Cek In lama.. tdk adanya pelayan penyambut tamu.. heran sekelas grup bonvoy di tanya welcome drink ga bisa jawab.. akhirnya bilang nti akan d antar ke kamar.. kamar terkesan sdh tua.. ga lama di kamar, posisi atap kmr mndi ambrol.. sy pesan yg view pool.. penyelesaiannya masalah lama, sy inisiatif minta pindah kamar.. dpt d sblhnya.. u/ kesiapan di pool, minta handuknya jauh.. tdk ada orang yg jaga.. poolnya luas dan ada buat anak2 balita.. overall ga sebanding dng harga aplg bintang
Ogi Wira Setia
01 Jan 2020 - Group
5.0/5
Pengalaman yang begitu mengesankan dengan pelayanan yang ramah dan profesional. Kamar dan fasilitasnya terjaga baik dan berfungsi sebagaimana mestinya. Tempatnya menyenangkan untuk dijadikan tempat bersantai bersama teman, pasangan, maupun keluarga. Staff begitu ramah dan profesional, bahkan general managernya sendiri turun andil dan menyapa dan memastikan. Pengalaman yang berkesan. Terima kasih.
PS
03 Feb 2020 - Couple
5.0/5
Good place
Location
Jalan Wolter Monginsidi No. 175, Gulak Galik, Tlk. Betung Utara, Kota Bandar Lampung, Lampung 35401, Indonesia
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
14:00-23:59
Check-out time:
12:00
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of Sheraton Lampung Hotel?
Sheraton Lampung Hotel is located at Jalan Wolter Monginsidi No. 175, Gulak Galik, Tlk. Betung Utara, Kota Bandar Lampung, Lampung 35401, Indonesia
What are the standard check-in & check-out times of Sheraton Lampung Hotel?
The standard check-in time at Sheraton Lampung Hotel is starting from 14:00-23:59 and the latest check-out time is at 12:00
What are the facilities available in Sheraton Lampung Hotel?
Facilities available in the hotel are (some may require extra charges):
  • tiket CLEAN
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
Does Sheraton Lampung Hotel have a swimming pool?
Yes, Sheraton Lampung Hotel does have a swimming pool.
Faciliies
Popular Facilities
tiket CLEAN
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
AC
Fitness Center
Airport Transfer
Meeting Facilities
Wheelchair Access
Sports, Spa & Recreations
Television in common areas
Billiards or pool table
Billiards
Fitness facilities
Outdoor pool
Shopping center shuttle (surcharge)
Aerobics
Tennis
Garden
Swim-up bar
Health club
Children's pool
Pets
Pets allowed
Pets not allowed
Kids Facilities
Baby cot
Children playground
Children playground
 

Reviews

3.9
Good
From 61 reviews
Cleanliness
3.9
Facilities
3.9
Location
4.3
Service
3.9
Value for money
3.8
Couple
5
Family
45
Solo
7
Group
4
Vacation
53
Business
5
Medical
1
Others
2
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Reviews with photos
SUCI BINTANG KARUNIASIH
10 Jul 2020 - Group
2.0/5
BAD EXPERIENCE Bukan jaminan mengambil kamar tipe SUITE mendapatkan fasilitas yg sesuai. Air di kamar mandi menggenang pada pemakain pertama, kurang perawatan. Yang lebih buruk adalah: saya mengambil harga SUITE ROOM included BREAKFAST. Tapi dari awal mereka bilang apa yg saya bayar tidak termasuk makan pagi. Sampai akhirnya saya terpaksa menunjukan voucher hotel yg tertulis: makan pagi untuk 2 orang. Tidak ada kerja sama yg baik antara pihak hotel dan TIKET.COM. Sudah pasti saya yang merasa dirugikan. Dan tentu makan pagi tidak saya ambil karna jam 10 pagi saya sudah harus meninggalkan hotel. WILL NOT COMING BACK!
DK
04 Jan 2020 - Family
3.6/5
Check-in hrs nunggu 1jam lbh, dan receiptionist tidak ramah (Kronologis kejadian sdh saya kirim via email)
Novian Ariyanto
12 Jan 2020 - Family
3.0/5
Cek In lama.. tdk adanya pelayan penyambut tamu.. heran sekelas grup bonvoy di tanya welcome drink ga bisa jawab.. akhirnya bilang nti akan d antar ke kamar.. kamar terkesan sdh tua.. ga lama di kamar, posisi atap kmr mndi ambrol.. sy pesan yg view pool.. penyelesaiannya masalah lama, sy inisiatif minta pindah kamar.. dpt d sblhnya.. u/ kesiapan di pool, minta handuknya jauh.. tdk ada orang yg jaga.. poolnya luas dan ada buat anak2 balita.. overall ga sebanding dng harga aplg bintang
Ogi Wira Setia
01 Jan 2020 - Group
5.0/5
Pengalaman yang begitu mengesankan dengan pelayanan yang ramah dan profesional. Kamar dan fasilitasnya terjaga baik dan berfungsi sebagaimana mestinya. Tempatnya menyenangkan untuk dijadikan tempat bersantai bersama teman, pasangan, maupun keluarga. Staff begitu ramah dan profesional, bahkan general managernya sendiri turun andil dan menyapa dan memastikan. Pengalaman yang berkesan. Terima kasih.
PS
03 Feb 2020 - Couple
5.0/5
Good place
Yulia Boen
30 Aug 2020 - Family
1.8/5
Never choose this hotel for your expectation to experience Sheraton's comfort. This hotel should not even be regarded a hotel decent to hold Sheraton brand. The check-in procedure was so bad, the ac n the refrigerator were so noisy, the shower floor was stuck that the dirty water could not flow well. It will be our last stay in Sheraton Lampung.
Arif Basuki
08 Dec 2019 - Family
4.0/5
Sangata menyenangkan..
Andhika Nurani Putri Setiawan
30 Sep 2019 - Family
4.2/5
Hotel lama tapi tetap oke, sudah lama tdk ke sini tapi tidak banyak perubahan. Kolam renang ada kolam anak, bisa untuk toddler, utk rasa menu breakfast biasa saja
FM
17 Jan 2021 - Couple
4.0/5
Lokasinya strategis, pelayanannya ramah, terima kasih
DK
10 Jan 2021 - Family
3.0/5
bbrp di kmr ada yg bocor ac kmr mandi n kmr hrs byk yg di perbaiki
4.0
From 269 reviews
Cleanliness
4.0
Rooms
3.5
Location
3.5
Service
4.0
Value
4.0
Couples
25
Family
62
Solo travel
23
Friends getaway
22
Business
127
410ulrichm
27 Dec 2020 - Family
Nice Hotel and again very friendly Staff. But over christmas was 3 merry party and all time it was raining so the marry partys needed very long time. Was not so nice for swimming but ok. The decoration for christmas was awesome.
indrieyani
24 Dec 2020 - Solo travel
spend time at this hotel with various activities such as a fairly large outdoor swimming, workout at the gym, or if your hobby is a tennis court at the hotel is also available. This hotel is located in the city center of Bandar Lampung, around it there is a center for typical Lampung souvenirs. Some things that need attention are the details on the furniture that needs to be updated, the bed also needs to be updated for guest comfort. in general, it is comfortable to stay at this hotel.
royhi
15 Oct 2020 - Business
While "dilapidated" is probably a strong word, but it was pretty much how I felt about the hotel after 2 nights of business trip, considering Sheraton Lampung is supposed to be a 4-Star hotel and part of Marriott chain. Although I must admit the hotel has its charm and its potential should proper refurbishment be made. To begin with, the corridor connecting the lower parking area and the lobby was dark, messy, and felt abandoned. The Lobby is a nicer part of the hotel, while not very expansive and a bit old style, it is well maintained. The staffs were the best part of Sheraton Lampung, with the majority being friendly and communicative (which bumped the rating 1 point up). Getting to the room was another mixed feeling, while I love the garden and the open space, the floor tiles looked very old, perhaps from the 80s. To make things worse, I suspect the floors were only cleaned perhaps once every two days. I had room 120 which felt very, very old. The design of the bed headboard seems quite recent, which was perplexing as the rest of the room showed so much wear. There were enormous amount stains on the wall below the desk. Didn't want to investigate what the stains were as it was such a major turn off that I opted not using the desk at all. There was a very visible huge stain on the side of the bed headboard which made me wonder why the housekeeping did not bother to clean it. Again, no wanting to see what it was, but definitely enough to keep me restless during the first night. The lamp on one of the bedside table appeared to a Frankenstein, as the switch seemed to be taken from something else for a makeshift repair. The bed however, felt comfortable and the bedsheet was clean. The door opening to the garden has wide gaps on several sides, which was not a wonder why the room had lots of mosquitoes. The curtain looked dirty with black stains... Getting into the bathroom, it really felt that it was not cleaned at all. Smell of piss when sitting on the toilet seat, most likely coming from the splashed around the toilet and very visible marks on the front side of the toilet. I had to wipe the toilet seat before using it the first time, finding the tissue used become yellowish afterward. The shower had left over hairs and stains on the wall and glass door... The wardrobe door did not function well, ended up not using the wardrobe at all as I opted keeping everything in my bag. The safe deposit box did not function at first and I must have the battery changed first. And it was not bolted to the floor and easily be removed from the room. And all this remains even after I asked the front desk to have the housekeeping to redo my room, right after check-in and before leaving for first meeting for the day. The housekeeping did came and cleaned the leaves on the floor coming from outside, but judging from how everything else was left as it was, I guess it's really a matter of training and having the housekeeping staffs understand the standard expected from Sheraton brand. The restaurant area can use more lighting during breakfast as it felt really dim in the morning. Quality of food can also use some improvement, albeit a good amount of options. Overall, Sheraton Lampung may be nice compared to local hotels, but in its current condition, definitely not up to international standard (as expected from a Marriott chain). While the design (which I actually like a lot) is similar to that of Sheraton Bandung, the level of maintenance and quality needs major improvement.
671wulan
21 Aug 2020 - Family
Poor service. Took more than an hour just to check in. No bellboy. Short on staff & bad assistance. Not recommended for busy season or long weekend stay. I booked 3 rooms, not even one room ready to check in for more than an hour. So disappointing.
gradyoct1910
18 Aug 2020 - Business
No dental kit in my room (which is should be basic things), the door is hard to open (stuck maybe). And the most terrible thing is no respond from the telephone operator. I called 3 times and no answer. I think i won't coming back to this hotel due to the unforgivable service. I stay at august 18, 2020 in room number 234.
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