I stay 3 nights 4 days in junior suite with my family actualy for holiday, as i see this is 5 star hotel, and also a accor keychain, but seems this hotel not willing to keep the their 5 star as i try to book but they dont give me a good price for longstay before book we plan to stay like 10 nights but because no good price for long stay in this pandemic time so we decide only 3 nights.
As an accor member club i also feel very dissapointed they dont give me a special price for longstay for staycation.
My first impression this hotel is ethnic hotel, but is also give a scary atsmosphere in the same time, not looks like a 5 star with modern concept. The elevator is sound old it take time and make a strange sound when you inside the elevator.
The room itsself is junior suite, its a huge big room with sofa, without nice view and a very hot AC. In my first night because of too hot i call the maintenance to check but they said its not a problem, but this is the first time i stay in 5 star hotel but the AC feels like an oven even on 10 degree it feels like 35 degree.
Usually when i stay in 5 star Hotel in my room the AC is always like a north pole.
Because of my first night me and my infant kids cant sleep i ask to move room, but also in the second room still feeling very hot. Me and my infants still cant sleep because of the hotnes. And i feel speechless to complain so my assumtion they just want to downdgrade their star to 2 star hotel i supposed.
And in my last night they relocate me to novotel solo, and this is the first time im being relocate, i pay for 5 star hotel for 5 star serviced and they relocate me to 4 star hotel. But even in novetel solo they still not threat me very well as a guest. Make it the check in so difficult.
This royal heritage hotel is realy embarassed accor keychain with their serviced. As i always stay longstay in accor keychain hotel and i also accor member.
The breakfast i can say amazing even they dont serve buffet but i can say is amazing, from the taste and also the serviced of the staff.
I recommend for the restaurant in this hotel the staff realy did an awesome and outstanding service in the restaurant.