My wife and I stayed for one night at this hotel on our way back from west Java.
Our first impression when we arrived was very positive, taking into consideration that the surroundings to the hotel were in a state of decay. The staff was very friendly and the hotel looked tidy and clean. The room we got was big, had an air condition, was clean and smelled well and everything was fine. Later on we used the hotel pool, which was also enjoyable.
Our first deception happened in the evening when we wanted to have dinner at the hotel. According to the menu the restaurant was supposed to be open until 9.00 PM. The hotel does not cook own meals, but gets them from somewhere in the surroundings. We went to the hotel restaurant at 7.45 PM but were told by a staff member that the hotel manager had already left and that no more food could be ordered for dinner. We insisted for help, since the next nearby restaurant was 3 km away, but the staff could not or would not help us. Thus we had to go back to our room without a dinner.
In the next morning we were pushed by the manager to leave our room at 11.00 AM although the official check out time is 12.00 noon. The manager argued that he needed the room for new guests. We stayed until 12.00.
In the end the hotel itself was a lovely place, but with a not very customer-centric manager, which at the end left a quite shallow taste to our stay