As my first trip to Kota Kinabalu, my aunt had booked a room here at this hotel as she arrived here first. Since I was coming to visit, she had requested for a bigger room and asked if they had a discount if she upgraded. Unfortunately no.
So I had met up with my family a few days later late at night from another trip with friends. My first impression was this hotel was located in a dank looking mall. Furthermore, upon getting ready for bed, the sheets were gross and stained, the pillows were yellow and ants were climbing on the wall where my tiny twin sized bed was up against. I literally could not sleep as some got onto the bed sheets, mind you its almost 1am. The next morning, I found a few ants climbing on my suit case as well. Being disgusted by this, I insist we move out immediately. I had gone online and booked a nicer room at the Ming Garden.
We tried to get a refund since my aunt had pre-paid in advance for the nights I was visiting. They would not do anything for us, they said if there were bugs to call room service. Honestly, I don't think they would understand this but when there are ant's, MORE will come. And what? You're gonna have the maid spray RAID next to my bed at 2am? That smell of bug spray probably isn't good to inhale. They looked at us like we were being too much or too extra but honestly, we're from the USA and I haven't stayed in such an unsanitary hotel before. Not even in the Philippines.
What is really frustrating is they wouldn't give my aunt a refund. They could only offer her credit to stay at a later date. This would never fly or be alright in the USA. Very disappointing in the service. Just beware! This was terrible service in my honest opinion and the Ants! I had to check everything in the new hotel as some ants got into my suitcase. DISGUSTING. BEWARE. DON'T STAY HERE.
Photos are also false advertising of the deluxe room. The walls were cracking, the floors were warping....just beware.