DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur
DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur
DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur
DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur
DoubleTree by Hilton Hotel Kuala Lumpur, Kuala Lumpur
+ 3 others
Hotel

DoubleTree by Hilton Hotel Kuala Lumpur

Kuala Lumpur City Center (KLCC), Kuala Lumpur

Reviews

Tiket
4.7
Fantastic
From 6 reviews
Tripadvisor
From 4.334 reviews
The most helpful reviews
CN
30 Nov 2019 - Solo
5.0/5
Overall a very good experience
Siti Mudjanah Naomi Da Silva
14 Oct 2019 - Couple
5.0/5
makanan tidak seperti yang kami harapkan tidak banyak pilihan...tifak seperti hikton yang lain nya
Janto Widjaja
02 Oct 2019 - Solo
5.0/5
Nice Hotel, Good and Clean Room, warm welcome greetings front office, welcome drink..fast process check in.
RW
15 Jun 2019 - Family
4.2/5
Good hotel, bad reception !
RW
14 Jun 2019 - Family
4.0/5
Overall room good, nice facilty and on the top of intermark mall. I had stay at this hotel for 1 night and tomorrow extend 1 more night. The reception said that i must go out at 12.00. And she said the same room already booked by others, so we must move to others room. When i want to take room key, the other reception give me the same floor with the same room! What a terrible recpetion (named Thifya)
Location
348 Jalan Tun Razak
maps
1
Night

About Accommodation

Check-in & check-out time
Check-in time:
3 PM
Check-out time:
noon
Do you want to check-in early? Arrange check-in time with the accommodation

Policy

Description

FAQ
What is the address of DoubleTree by Hilton Hotel Kuala Lumpur?
DoubleTree by Hilton Hotel Kuala Lumpur is located at 348 Jalan Tun Razak
What are the standard check-in & check-out times of DoubleTree by Hilton Hotel Kuala Lumpur?
The standard check-in time at DoubleTree by Hilton Hotel Kuala Lumpur is starting from 3 PM and the latest check-out time is at noon
What are the facilities available in DoubleTree by Hilton Hotel Kuala Lumpur?
Facilities available in the hotel are (some may require extra charges):
  • Swimming Pool
  • Wifi
  • Parking
  • Restaurant
  • 24-Hour Front Desk
Does DoubleTree by Hilton Hotel Kuala Lumpur have a swimming pool?
Yes, DoubleTree by Hilton Hotel Kuala Lumpur does have a swimming pool.
Faciliies
Popular Facilities
Swimming Pool
Wifi
Parking
Restaurant
24-Hour Front Desk
Spa
Elevator
Fitness Center
Meeting Facilities
Sports, Spa & Recreations
Television in common areas
Fitness facilities
Outdoor pool
Solarium
Snack bar/deli
Fitness
24-hour fitness facilities
Children's pool
Pets
Pets allowed
Pets not allowed
Kids Facilities
Children playground
Children's club
Babysitting or childcare (surcharge)
 

Reviews

4.7
Fantastic
From 6 reviews
Cleanliness
5.0
Facilities
5.0
Location
4.8
Service
3.7
Value for money
5.0
Couple
1
Family
2
Solo
3
Vacation
4
Business
2
Sort
Most helpful
Most helpful
Latest
Highest rating
Lowest rating
Filter
All
All
Solo
Family
Group
Couple
Vacation
Business
Medical
Others
Reviews with photos
CN
30 Nov 2019 - Solo
5.0/5
Overall a very good experience
Siti Mudjanah Naomi Da Silva
14 Oct 2019 - Couple
5.0/5
makanan tidak seperti yang kami harapkan tidak banyak pilihan...tifak seperti hikton yang lain nya
Janto Widjaja
02 Oct 2019 - Solo
5.0/5
Nice Hotel, Good and Clean Room, warm welcome greetings front office, welcome drink..fast process check in.
RW
15 Jun 2019 - Family
4.2/5
Good hotel, bad reception !
RW
14 Jun 2019 - Family
4.0/5
Overall room good, nice facilty and on the top of intermark mall. I had stay at this hotel for 1 night and tomorrow extend 1 more night. The reception said that i must go out at 12.00. And she said the same room already booked by others, so we must move to others room. When i want to take room key, the other reception give me the same floor with the same room! What a terrible recpetion (named Thifya)
TM
21 May 2019 - Solo
5.0/5
Enjoy my stay here
4.5
From 4.334 reviews
Cleanliness
4.5
Rooms
4.5
Location
4.5
Service
4.5
Value
4.5
Couples
1.2K
Family
896
Solo travel
435
Friends getaway
361
Business
1.1K
Ardi G
06 Feb 2021 -
I'm currently working in 5 star resort luxury property in the Caribbean and this is my stay experience as a Diamond member at your property minutes ago. A long post, however sadly not a good experience for me. Arrival experience - Nothing fancy for a Diamond member, no suite available upgraded for me except for Executive Room which is the same room as normally room but located on higher room and different design maybe - Apparently all suites has extended stay and have late check out, so I have no other choice than to settle with the executive room - I clearly stayed I need a corner room as i normally have late night conference call due to my office working hours is based on US timing - No welcome amenities no welcome letter, nothing its just plain room - Room was only upgraded upon arrival, which is quite odd as this process of looking, seeking and room assignment upon registration will drag a timely process - Lady performing check in is nice very nice n helpful (POSITIVE - LOVE HER) - Breakfast was booked western set n porridge at 10 am next day. Porridge and a western set The room - As the room was upgraded last minute, The housekeeping cannot recheck the newly reassigned for Diamond members or guest who's being upgraded only upon checking in - Got a middle room 2917 and after 5 minutes entering the room I can smell a bleach stench. I got headaches immediately went down to report - It's dangerous especially when the HK Supervisor confirmed the smell comes from the toilet.. Hence the chemicals used (Ecolab I guessed?) its either strong or was not wash properly and the room was released by Housekeeping to Front Office with no proper check. - Went down to front office, spoke to another lady, attentive and good.(POSITIVE - LOVE HER) - I let HK to come in, while I'm having my in-room lunch - HK Supervisor came n check, she confirmed it is a bleach smell comes from the toilet. She offered the air purifier to neutralized the smell, which is successful move. However if the room was pre assigned and check earlier this wouldn't be happening - During this pandemic period with all the short manning n what-not we suppose to minimize man power movement - Room has nothing special.. Even the view was the city, i realized the the other side of the wing had a nice KLCC view. Again maybe full hence the last upgrade not able to get me a nice room, but experience as a tier member wise.. Nothing fancy. The only nice view from my room is to look at the KLCC tower after opening my room door facing the public foyer. The breakfast - Asked for the porridge n western breakfast to be sent at 10am during check in - i slept at 5.30 am and the door bell rings at 8.am to send my food... I was super blurred n did not check the time - once everything has been arranged I realized the delivery time was wrong i got nasi lemak instead of porridge - called front office at 8.07 am and the guy on the phone told me he need to check with room service. While writing this at 8.57 am... No follow-up call received no menu exchange was done. I specifically asked for 10 am is due to a. I slept late hence i need a bit of time to adjust my sleeping time pattern b. My Godbrother is coming at 10 am to join the breakfast n now he got cold nasi lemak instead. Sadly just to let you know this was supposed to be our last breakfast and meeting together as Im departing to back to US I tasted the teh tarik, sorry that is a burned teh tarik. - 9.02 am no follow up calls from FO or room service - 9.07 am went out for a jog - 9.50 am came back shower and no calls or voice mail shown at the in-room phone - 10. 10 am left room for outside breakfast as no breakfast replacement offer. Sent msg via Hilton.com the reply i received is rather cold, lame and not warm at all - 10.13 am meet Nazri at Front Office, he mentioned until at this moment he did not receive any feedback until this moment (which is 2 hours after my first complaint) - Nazri has this body language and attitude "I'm sorry on your issue however I can't do much". His plain attitude was far different from the ladies who checked me in the day before. - Instead listening to me, he asked "would you like to have Walter's contact number to talk to him as he is in-charge of room service this morning?" THIS IS TOTALLY ABSURD AND UNACCEPTABLE! Why should I be talking to a room service personnel to resolve my issue? DTKL, I'm sorry but this is my first and last time for me to stay here at your property.. Sadly I wasted my HH points, money (not much) and time here. I suppose to leave at 4pm but I left at 11.40 am just because I don't feel the welcome and the need to enjoy more as a Diamond member or even as a guest there All these simple and miscommunication happens during occupancy below than 20% while only 3 floors opened? (During check in the associate told me about this opening 3 floors information - hence I fix the picture of no suites available to be upgraded) At Hilton PJ they emailed you few days prior to your arrival with personalized email from the FO team (even during this pandemic period), call you in the room once you checked in and even have a small note to say thank you via text messages. These small touches are the ones that makes people comfortable... Learn from Hilton PJ.. They are a seasoned but they are also gold in service culture
AnisSadiq
10 Jan 2021 - Family
Pro: 1) Room is comfortable and quite spacious 2) Baby friendly as they provide baby cot when we requested instead of giving reason like some other hotels 3) Its inside a mall so no need to go out if wanna buy foods or do some light shopping 4) Staff very friendly Cons: 1) Getting here is a bit tricky as I lost few times even using map or waze 2) Even inside a mall there is no clear instruction on how to get here. I have to ask few security guard and they help to navigate me 3) Check in take a bit time to complete 4) Breakfast pretty average
CelestinaYSP
05 Jan 2021 - Couples
Had a 2 nights stay at Doubletree to usher in the new year. There's a huge crowd during my check-in but it was managed well with compliance with social distance SOP. Got two warm welcome cookies which was really a sweet gesture from the hotel. Everything was pleasant up to this point. The room was nice and clean BUT the appliances are not working. I mean for a hotel that stresses on quality and service, shouldn't you ensure the appliances in the room are working properly? The fridge and hair dryer are not working. Had to call and wait for replacement on two separate occasions. And there's only one wooden coffee stirrer in the whole room. So I only managed to make coffee once because accidentally threw the stirrer away without realising there's only one. Did call room service for an extra but I think there's some misunderstanding and was told there's a surcharge of RM5. So we said it's okay, there's McDonald's to the rescue! So personally, I'll rate the overall stay a 3.5/5. The extra 0.5 stars came from an enjoyable time at their Axis Lounge: RM58 for 3 pints of beer - good deal for me!
stefaniecst
01 Jan 2021 - Family
Checking in on 31 Dec at 4pm was my first experience having about 40 over guests in front of me in a super long que. I think reception or front desk are doing good but just need improvement like giving the number system and call the number to check in at the counter. Having a kid and with luggages and waiting fir more than an hour in the que are way to inefficient to me. Definitely can be improved to be better and easier for both parties Service and staff are friendly and helpful with a smile on their face. Was given some chocolate cookies made in house for you to try and can be purchase at the cookies counter. Rooms and toilet are clean and aircond and all are working fine. Have hbo and afc on tv for you to watch when resting or before sleep. The best choosing this hotel to stay in would definitely be the location. Having jaya grocer and lots of restaurants, cafe and health care Watson and shopping are an A+ Had our new year Eve dinner at Japanese restaurant downstairs without having to leave the building. Breakfast at makan kitchen are great too despite the full occupancy, you need to choose which slot you want to have breakfast according to your time preference, given the 4slot options. Check out at 12pm is a hassle despite waiting fir the waiting for the elevator for 45mins. Would definitely recommend Doubletree by Hilton minus the big celebration or occasion
nazrynazlan
01 Jan 2021 -
When you hear about Hilton, in your mind you will imagine first class hospitality and service. That is probably at Hilton 5 star hotel, but not DoubleTree Hilton KL based from my experience. [Luggage] - When we arrived, we have to wait for the staff to collect our luggage, according to the staff, he is the only person working that day. Fine. When other staff took our luggage to the room, I thought he is going to help us by putting our luggage at luggage area. NOPE. He just past it to me from the front door and i have to put the luggage by myself. SHOCKING. Well he don't deserve a tip then. Maybe he is just one of bad apple in Hilton. Fine, I move on. -When we checked out, other staff came collect our luggage from door to lobby, this time he enter the room and carry for us. That what it supposed to be. Then after I done my business in reception, other guy (not same luggage guy) bring our luggage to the carpark. GUESS WHAT, he just hand over the luggage to me and I need to arranged it myself. If you have stayed in many Hilton or Marriott group hotel by standard, you know what the luggage guy task is. [Breakfast] - I stayed 4d 3n, in this all 3 day breakfast menu remained the same from Day 2 until Day 4. We bored with the food selection. It is supposed to be variety day by day. I told my wife, if we have to stay for another day, I swear to god I will go to outside hotel restaurant for the breakfast. I shocked and disappointed with the service because this is supposed to be Hilton. The Hilton standard which supposed to meet first class service. I don't want to blamed Hilton brand, I just upset with DoubleTree Hilton KL services.
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.
Yay! You’ve successfully logged in
You’ve reported a review.
A problem occurred and we need a while to fix it. Please try again later.
You’ve already reported this review, and we’re currently checking your report.