Hilton Garden Inn Kuala Lumpur Jalan Tuanku AbdulR

Absolutely bad experience from start to the short end. Wanted to park my car, and was told I can only do so after checking in and paying for parking. And when I insisted to park first as my luggage are in the car; the facts were then conveniently changed to ‘car park is full’. Was directed to the basement parking at the North block. At checkin - I asked for an upgrade, and the receptionist reluctantly agree after several minutes of prodding; ‘ok, we upgrade you for this stay only’. Begging for an upgrade isn’t exactly what we’d expect as a Diamond member. Room was on a high floor; and after staying in for an hour, it was still warm, despite the air conditioner indicating (incorrectly) that it’s 16 degree Celsius. It felt more like 26 degree celcius. Collecting my luggage from the car in the North wing, means walking through a rat-infested, dirty and dark back lane, and dragging the luggage without help across puddles of foul water and over carcasses of dead rats. An hour after checking in, I informed the reception that I would like to check out immediately due to this safety and hygiene issue - and he gladly take the keys and said ‘ok, all clear’. First of all - this hotel is not a Garden Inn standard. A Hampton at most - if at all. Rooms are small, dingy and warm (in a bad way). Secondly, service and elite recognition is as bad as it can get. The staff acted like they’ve not been paid for months. Thirdly, RATS at the back lane and expecting guests to take their luggage across this dirty, dangerous lane is frankly, a safety and hygiene issue.

Front office guys is friendly but i’am A bit disappointed when i check in my room don’t have door seal for clean stay 😩. As i know hilton clean stay is important so my expectations not like what i get ..

After a long journey from the UK to Malaysia via Saudi Arabia ,involving 2 flights and 15 hours flying, I arrived at my hotel with my bags having been lost by the airline. I was greeted warmly by Mr Azarieh and Ms Noori who were utmostly polite and charming. And then I was asked for my Passport to checkin. I spent time looking for my passport in my handluggage. Mr Azarieh gave me some private space to sit and search my handluggage. I had dropprd it in my Airport Transfer. I rang my transfer company and they immediately sent the driver back with the passport. Panic over, I checked into my room. As it was a large room, I looked straight ahead and saw some cakes,fruit and a card for my 40th birthday which I was celebrating on arrival in Malaysia. I got a super shock when I looked left and saw my bed covered in balloons, a lovely happy birthday sign and 40 made out of artificial rose petals ! A lot of thought had gone into the preparation by Mr Ingram and his team and I was deeply grateful ! The Bathroom was super modern and with a warm rainforest shower and exquisite toiletries. I changed rooms on day 2 to get a better view of the Petronas Towers. Ms Lin arranged this and Ms Gloria checked up that all was ok which was a nice personal touch. The beds are super comfy and Houdekeeping slip a note under the door if you are on Do Not Disturb. Room Service is reasonably priced and food delivery staff slip off their shoes when entering the room which is very respectful. The hotel is in the Chowkit area,famous for the 24 hour market right next door and the Chowkit Metro Station is nearby as are an abundance of Pakistani/Indian restaurants and shops. There was only 1 computer for communal use - located on the first floor and you cannot download photos to clear device memory. I used the cheap rate but high speed Mekong Internet Café opposite the KFC, a short walk away. Every staff member I encountered had a beautiful and caeing approach. The Breakfast Room offered elaborate International Cuisine every day of my 4 night stay and omelettes were cooked fresh to order. Breakfast staff are very charming and welcoming. I will not hesitate to return ! A truly enjoyable stay !

Poor service in rooftop bar which i have waited almost 20minute for a glass of wine, eventhough i had remind the service staff twice. On that day not much crowded. Eventually i noticed foreign object in my wine glass(view pictures below).

Good services from all staff.nice view and good services.The buffet seems follow S.O.P for CMCO.The room is quite comfortable and with a KL tower view But not valid free parking and It was ridiculous.