Let me start by saying we paid 45 USD per night for this hotel. I know that is not so expensive, but for 50 USD, you expect a lot more than what we got. We stayed there the night before, and the night after, our Mt Kinabalu hike. The first night was okay - despite a lengthy check-in process and the fact that our room had no windows (the A/C worked fine). However, after we came back from our hike, we paid an extra 12 dollars (!!!) so we could at least have a window. Still all fine. However, being extremely sleep deprived we fell fast asleep at 8pm, only to be woken up at 10pm by someone RINGING THE DOORBELL to our room and I don't even know why a hotel room would have a doorbell. We didn't even begin to care why staff would ring our doorbell at that time and luckily we fell right back asleep. When we woke up we realized they had also slipped a note under our door saying the pump had broken and there was no water. That's it. No bucket, no 'would you like to get the heck out of here', no nothing. Thus, I went downstairs and begged for a bucket at least (you would think they would have brought this immediately - I'm actually no stranger to staying in places without running water). The guy then offered me some nasty bucket from the lobby bathroom that had been sitting next to the toilet. No thanks. He then told me to be patient, and two hours later, a small bucket was brought to our room. Thanks, we are checking out now. For this inconvenience, they refunded the 12 extra USD we had paid to upgrade to a window. Wow, thanks a lot. For a hotel room with NO WATER meaning we could not shower nor use the bathroom nor even wash our hands, one should at least be given a free stay (or a voucher or something). In the end we ended up being charged 45 USD for a hotel room with no water. Completely unacceptable.