I rarely write reviews of hotels as I have always had great experiences... But the Livingston Hotel shocked me.
I arrived at the hotel a little disheveled as I had spent the last three nights on a wildlife expedition on the Kinabatangan river.
As I arrived I was completely ignored by the bell boy and the staff at check in. I struggled with my bags to the check in desk where I was looked at with disgust.
I placed my bags down and handed over my passport. I was continuously asked by the manager if I had a reservation and she then continuously repeated the price and looked at me in a condescending way. She then said are you sure that price is ok? I looked at her and again repeated my answer of yes.
She gave me my room key and I could tell she wanted me away from the check in desk as soon as possible. I asked if there was someone to help with my bags - as I saw the trolley and she then called over the bell boy.
I was shocked at how I was treated, purely based on the staff thought that I didn’t have money!!
Before my river expedition I spent 4 nights at four points Sheraton, the service at the Sheraton was second to none and blows this hotel out of the water.
I would welcome a response from management and an apology!