This is my first day checking in with my family, and I even had my grandfather that has walking difficulties. First, the lift is damaged. When you consult the housekeeper, she said that she can do nothing and not sure when it could be resolved.
Then when we reached the room, the room has no water. When we consult the housekeeper, she said that she is not sure why. And get us to bare with it impolitely (attitude problem) if we wanted to continue the stay. If we do not want, no refund!!!
Next I told her that I wanted to request for extra key and she told me that she did not have one. Then when I asked how she could assist me, she told me "ketuk aja pintu tok sampai buka ja.. ini jak saya boleh bagi taw (just knock the door it opens)". I seriously surprise and asked if she thinks appropriate to do so, then she said "iya la.. ini hotel budget ba, bukan hotel mewah.. memang rosak sana sini (yes.. this is a budget hotel no luxurious hotel.. so it is normal to have damage here and there..)
One word to sum up is that this hotel is the worst hotel ever!!!