Stayed 4 nights in a club room from the 27th February to the 4th March.
The hotel is centrally located. There are many amenities within walking distance of the hotel which makes 'location' a good selling point. There are markets, various eateries, bars and a couple of shopping malls.
Check-in was quick however we were not happy with the first two rooms we were allocated. The first had an overpowering smell of air freshener that smelled as though it had been sprayed to possibly mask smoking. The second room had not been hoovered as there were bits on the floor.
The hotel itself feels as though it is quite old and the rooms could do with refurbishment, however the third room we checked into was clean and functional.
The hotel has in onsite shop which was well stocked and good value from other experiences.
The cakes that are sold downstairs are amazing, we took cakes back to our room on a couple of occasions.
We did not use the tour service in the hotel that was selling trips. We saved a lot of money by using the grab app to independently travel to various attractions.
We went on the North Borneo rail journey during our stay which was very good. Again I would encourage you to book this independently to save money by contacting North Borneo rail direct, we paid £66 each some tour companies were advertising this trip at £140 !
We did not use the pool area, but we did take a look at it. It is quite small and there are limited sun beds. I would say that if you are looking to book a hotel with a nice pool then this hotel might not be the hotel for you.
The best feature we found of this hotel was the club room, which was well worth the extra money per night. This was without doubt the best club room I have used in Malaysia after using various club rooms in KL. The staff within the club room were very attentive, the cocktails were amazing and the food very good also. You get a really good view of the sunset across Kota Kinbalu from the club room terrace.
All in all we enjoyed our stay and would stay here again based on the location and excellent club room.