I booked a Superior Room inclusive of set breakfast for 3 nights stay.
Although I am not familiar with Kota Kinabalu, but since the hotel is located approximately 5km away from the Airport, and it is extremely easy to get Grab Taxi, going to the hotel is not an issue for me. When I arrived at the hotel, the hotel staff opened the door for me and welcomed me with a sweet smile.
The check-in process was quick. Although the receptionist could speak a little English, he was very friendly. Upon check-in, a RM50 deposit was required. I was given a WiFi password and a voucher for the first day buffet breakfast. I was told that I needed to collect the voucher for day 2 breakfast on the second day morning. If I am not mistaken, I was given a corner room which is furthest away from the lift at the 3rd floor (room #311).
The room was huge and clean. It has two huge windows, if you draw the curtains in the morning to let some sunlight in, the room will become very bright. Right opposite of the hotel is an apartment/condo. However, if you pull back the curtains, the room will become very dim because there is no light at the windows area. Although the air-cond is cooling but since the room is huge, it takes some time to cool down the room.
The mattress and pillows were soft and comfortable to sleep. Right next to the bed, there was a chair and one round table. There was a side table with a table lamp on both sides of the bed. However, there was one a power point at the back of the side table. If any of the table lamp is unplugged, the room will become even more dim. In other words, there was not enough power point nearby the bed for me to charge my phone and laptop. I needed to use a power point far away from my bed to charge my devices.
My business trip was quite pack and tiring, so I didn't have the opportunity to visit tourist spots during my stay. Although there is a TV in the room, but it only has limited and boring channels. I had got nothing to do in the room at night. Luckily, the Wi-Fi speed was fast enough, so I just played with my phone until it almost ran out of battery, and then I went to bed.
The room was provided with 2 bottles of drinking water but two water dispensers are not available in the hotel. They were located in a wardrobe located somewhere near the entrance of the room. There is a mirror at the wardrobe. Right in front of the wardrobe is the bathroom. This is a very bad design because every time I went in and out of the bathroom, I needed to pass by the wardrobe, as well as the mirror. Many times I was frightened by my own reflection in the mirror because it made me felt like someone just passed by my left hand side, even though I was the only person in the room.
The bathroom is divided into two areas: shower area + sink and toilet area. The bathroom was clean. Some toiletries were provided which includes soap, bath gel, razor and toothbrush. Although two towels were provided, I didn't use them. The shower pressure was acceptable but the water was not hot enough especially early in the morning.
Buffet breakfast starts sharp at 7am. The buffet breakfast spread was limited but reasonable due to the relatively low room rate. They served the almost the same set of food on different days which include fried rice, fried noodles, porridge, fried fish/squid balls, baked beans, breads, one type of fruit (e.g., watermelon or pineapple), orange juice and coffee. The food was not hot enough and they were only of average taste.
The hotel offers room dining service. During the second night, I ordered some food for supper. I order for 1 set of French fries (e.g., Kringle Cut Chip - RM7 per set) and 1 set of fried rice (e.g., Vegetable of the Day - RM10 per set). After the food was delivered to me, then only I realized that they made a mistake. I was given (and charged for) 1 extra set of French fries. Although the portion of the food was big, but their taste was of average level only.
After 2 nights stay, I checked out the hotel. One day later, I came back and checked in the same hotel. This time, I was given a different room (room #301, if I am not mistaken). Although this room is smaller than the previous one but I felt more comfortable with the design of this room. The eerie feeling every time I went in and out of the bathroom was no longer there as well.
In overall, I'm very satisfied with the service and room provided by the hotel. I highly recommend this hotel and I definitely will still come back to this hotel during my next visit to KK.