Chateau on the Park - Christchurch, a DoubleTree by Hilton

Wow what an outstanding place to do quarantine! The staff were always very pleasant and happy to chat. Thank you for your kindness and patience in dealing with all of us in quarantine! The garden was beautiful to walk around it made exercising very enjoyable with big trees, grass and the most beautiful roses to smell. Thank you for allowing us to go out any time between 6am-8pm it was appreciated and sure minimised cabin fever.. The food was outstanding with presentation, selection, temperature all spot on as well as being beautifully plated. Being plated made for minimum waste so thank you for taking the time to serve meals like this! I will go home with new recipes and ideas to try myself! Chateau on the Park went above and beyond the call of duty during this quarantine period. With wellness newsletters with activities/fitness/general knowledge information on them. Room was spacious with room to do yoga inside when raining and had every amenity needed. Staff were prompt if anything was required. Thank you again to all of the staff/security/army/police at Chateau on the park you all do NZ proud! Glad to be a kiwi!

I wasn’t looking to my mandatory isolation after flying home to New Zealand to visit my terminally ill mother. However, Chateau on the Park has exceeded my expectations in every aspect. From the friendly, efficient, caring staff, friendly security staff, nice caring Wellbeing team, to the “Thrive @ Hilton 14 day isolation calendar” with suggestions for my mind, body and spirit. And not to mention the beautiful meals and a really good range of choices. My room overlooks the hotel’s park which I can walk in every day and the sun pours in through the big windows. I can highly recommend Chateau on the Park and would come back to stay for a holiday - one day! Eileen

Covid quarantine can't be eas bhiy for a hotel. Yet Chateau took care of us with remarkable efficiency and patience. I am sure sone of the guests were stir crazy, and difficult in many ways. The food was great, if you generally stuck with local fare. Even the Indian dishes were ok, except perhaps the kebabs. Breakfast was minimal but one could order excellent extras if you wanted. Wine wasnt too overpriced. Laundry service very good. The rooms are of a good size. Else a 14 day quarantine would have been awful. The TV services could have more variety. More films. Although there's BBC and Al Jazeera. Thank you is due to the NZ govt first. And thank you Chateau on the Park!

This was our first hotel on our first trip after lockdown. It wasn’t very busy so were happy to come and support them. We were upgraded to a room with a balcony. Free bottled water and chocolate with our membership. Excellent room. Beautiful gardens. No complaints.

Having stayed here before, I spotted a super deal just on the brink of travel resumptions after Covid and basically got the big suite at the same price as usually a standard King. I was really happy to be back and appreciated the huge suite with the bubble bath and separate seating and dining area looking out over the cute little pool (unfortunately it was way too cold to use it this time around). I had a good time, even ate at the on site restaurant twice and generally was happy to being able to travel again, albeit only domestically. The aircon made a rattling noise all night and the bed was not the most comfortable Hilton I've ever slept on (definitely cheap plastic filling in the doona and pillows instead of proper feather down filling- huge difference I find) but those are all only nittle niggles. The property itself was lovely as ever and staff particularly friendly this time as I'd guess they were all happy to be on the way back to normal and glad to still have a job after all this. So I was about to give this a 5 Star rating until... I was silly enough to take an empty wine glass out of the cupboard. This suite has a fully equipped kitchen with a dishwasher even so I didn't think much of it until I held the glass against the light. Oh my good lord! After all the hygiene blurb and the plastic dividers at reception and yet another blurb in the room about life after Covid and then THAT: The glass had the DNA of at least 15 people on it, plus lip stick stains, finger prints all over, I kid you not. Housekeeping comes in full Hazmat gear to clean the room but then don't notice the dirty dishes in the cupboard??? I don't even know how that can be in a room with a dishwasher! I then checked the next glass, not quite that bad but also not dishwasher cleaned and still finger prints visible. Third wine glass in a row then finally looked clean-ish but how would I know? Really shameful Hilton, really really bad after all those spammy emails about how safe it is to stay in one of your properties. If you can't even check the glassware in the rooms, what am I going to think about anything else to do with hygiene measures in your properties? I mentioned the issue at checkout and the lady was just "Oh, I will check with Housekeeping". So that's like you're reporting a suspected crime with the police and they tell you "Oh, we check with the criminal..." so it will go. No. Frigging. Where. You can bet on that!