1. International TravelPro Insurance and Domestic TravelPro Insurance (Insurance Product) is an insurance product owned by PT. Asuransi Allianz Utama Indonesia (Allianz) and already obtained permission and under the authorization of Financial Services Authority (Otoritas Jasa Keuangan).
    
2. This insurance uses the International and Domestic TravelPro Insurance product, with the benefit or coverage limited for Loss/Damage of Personal Baggage Items and Baggage Delay.
    
3. tiket.com does not manage the premium and only acts as an intermediary between the user and PT Fokus Solusi Proteksi (Cermati Protect) as an insurance broker and Allianz as an insurance company through the website or application.
    
4. tiket.com does not have any obligation and/or responsibility to anything related to the purchase of insurance product by the user of tiket.com
    
5. tiket.com has a right, without prior notice, to take actions upon fraudulent action by the user of tiket.com
    
6. The Insured is strongly advised to read carefully the entire explanations regarding the coverage and exclusions contained in the Allianz Confirmation of Cover. 
    
7. International TravelPro Insurance and Domestic TravelPro Insurance is not a product from tiket.com and tiket.com is not liable for any responsibility and claim and any risks arise from this product. tiket.com does not have a responsibility against the Confirmation of Cover issued by Allianz. 
    
8. Both PT Fokus Solusi Proteksi and Allianz are registered and supervised by the FSA (Financial Services Authority).

1. What is International TravelPro Insurance and Domestic TravelPro Insurance with coverage benefit Loss/Damage and Delay of Baggage?

International TravelPro Insurance and Domestic TravelPro Insurance with coverage benefit of Delay and/or Loss of Baggage is an insurance product specifically made for the user of tiket.com which provides compensation in the event of loss/damage and delay in personal baggage that has been registered/check in to a licensed aircraft or during your stay at a hotel.

 

2. How can I get this protection of Loss/Damage and Delay of Baggage?

To obtain this benefit, you can purchase International TravelPro Insurance and Domestic TravelPro Insurance with coverage benefits of loss/damage and delay baggage when you purchase flight tickets through the pages of www.tiket.com, m.tiket.com, and tiket.com application (IOS & Android).

 

3. Who can buy this coverage of Loss/Damage and Delay of Baggage?

This benefit is applicable for Indonesia Citizens (WNI) or foreign citizens (WNA) with the age of at least 14 (fourteen) days up to 84 (eighty four) years at the time of departure date. Foreign Citizens (WNA) that can benefit from this protection are the one who has Passport or KITAS/KITAP (Kartu Ijin Tinggal Terbatas/Tetap).

 

4. How many options in this protection of Loss/Damage and Delay of Baggage that we can choose?

We have 2 (two) options for you that can be adjusted to your trip

• Round-trip
  This option is offered if you make a round trip which starts and ends on the date of your departure and return. Insurance also applies during your stay at the hotel in the period you are traveling to guarantee lost luggage. Travel Insurance must start from and end in Indonesia.

• One-way trip
  This option is offered if you only make a one-way trip that will start and end on your departure date. Travel Insurance must start from Indonesia.

 

5. Does flight from abroad benefit this protection? 

No, it does not. The flight has to be departed from Indonesia to obtain this benefit. The benefit will not be applicable if you only take 1 route from abroad to Indonesia.

 

6. How much premium should be paid to get this protection of Loss/Damage and Delay of Baggage?

The premium would depend on the flight you purchased from the page of www.tiket.com, m.tiket.com, and tiket.com application (IOS & Android). The premium that you pay in the order form is the total price of insurance premium and administrative cost which is final.

 

7. Can I add the benefit of Loss/Damage and Delay of Baggage?

No. The benefit is fixed and can not be added/enhanced

 

8. What are the benefits of this protection of Loss/Damage and Delay of Baggage? 

Details of benefit can be seen in the Insurance Benefits section and in the Confirmation of Cover which you will receive.

 

9. I booked a flight at tiket.com, but I missed buying the protection of Loss/Damage and Delay of Baggage. Can I buy it separately?

No. The protection of Loss/Damage and Delay of Baggage can only be purchased at the same time with your airline ticket purchase.

 

10. Can I buy the protection of Loss/Damage and Delay of Baggage for Round Trip with more than 30 (thirty) days?

No. The maximum gap between departure date and return date is 30 (thirty) days and should be within 1 (one) booking code.

 

11. I have to cancel my trip. Will I get a refund for My insurance?

The protection of Loss/Damage and Delay of Baggage can be cancelled but there will be  no refundable insurance premium for any reason. Please make sure You read and understand the insurance terms and conditions before purchasing this insurance.

 

12. How do I submit a claim?

Claim submission can be done through Claim Portal through www.cermati.com/pusatklaim/tiketflightbaggage/flight/ or live chat via WhatsApp at +62 815 8500 9500 (Monday-Friday between 09:00-18:00 WIB, except during public holidays) or email to claims@cermati.com.

 

13. Is there a time limitation to submit the claim?

The claims must be submitted from the Insured no later than 30 (thirty) days after the date of the accident or as soon as possible after the accident occurred accompanied by claim documents and/or other evidence required by Allianz to facilitate the process of claim verification. All costs incurred in obtaining documents or evidence are the responsibility of the Insured.

 

14. How long does it take to process claim payments?

Claim payment will be processed within a maximum of 14 (fourteen) working days after the claim document and or other evidence required by Allianz is completed and fully received by Allianz and the claim is approved by Allianz.

I, as the Prospective Insured/ (“I/Me”), have correctly and truthfully and hereby also declare and agree the following:

 

1. All information and particulars provided in this tiket.com application and other information that I provided to PT Asuransi Allianz Utama Indonesia (hereinafter referred to as “Allianz”) or  to  health  staff  appointed  by Allianz  are true  and  I have  provided  such information and particulars in this  tiket.com application (Including  those  provided  on Endorsement, if any) and I did not willfully withhold or suppress any other particulars and information, and I personally signed this insurance 

2. Payment made by Me for Premium payment in accordance with this tiket.com application is not sourced from or used for money laundering and terrorism financing purposes, as meant in Law No. 8 of 2010 on Prevention and Eradication of Money Laundering and Law No. 9 of 2013 on Prevention and Eradication of Terrorism Financing (and/or their amendments), including the same is not subject to and/or included in the list of the financing for the proliferation of weapons of mass destruction. In the event that there is any indication of violation of the aforementioned Laws and regulations, Allianz will exercise its obligations in accordance with the applicable regulations or under the order of any authorized State Institution, including carrying out its reporting obligation and filing any report on suspicious financial transactions. For the purpose of fulfilling the Customer Due Diligence obligation, I undertake that I will provide the requested data in accordance with the applicable regulations and I am willing to update the data in case of any future data changes. 

3. I hereby grant power of attorney to, and authorize Allianz to:

   1. Disclose my personal information to an external company that has been examined by Allianz through an identification screening process to work with for and on behalf of Allianz to provide certain business-related functions;

   2. Disclose my personal information for data sharing purpose with Allianz’s parent company, affiliates, subsidiaries, agents, joint ventures and strategic partners to perform business-related functions;

   3. Disclose my personal information in response to court orders or legal proceedings or requests from any regulator or authority or to protect against fraud or other illegal activities or for the purpose of risk management or to allow Allianz to take any available legal remedies or mitigate any damage that may be incurred to Allianz and/or to comply with laws and legal proceedings, including but not limited to the regulations concerning FATCA & CRS (the “Cross-Border Information Exchange Reporting Requirement”). I undertake to provide information/documents required to meet the relevant requirement (the “Related Information”) and promptly communicate data updates to Allianz if there is any change to the Related Information. 

4. Whereas in the event that any statement/declaration, information, document and answer that I provided are false/doubtful, I fully understand and agree that the Policy will be null and void and Allianz shall be released from any obligation to pay the Sum Insured, any suit, charge, claim or part thereof in any form and name whatsoever, or to return the Premium, either at present or in the future. 

5. Allianz only recognizes Premium payments made through premium payment media as stated in tiket.com application. I am fully aware of and responsible for any risk which may arise if I fail to make the Premium payment in accordance with the procedures specified in this tiket.com application.

6. The insurance coverage will come into full effect if the following are met:

   1. The Policy or acceptance letter has been issued by Allianz ; and

   2. The first premium has been fully paid and received by Allianz. 

7. I hereby waive the provisions contained in Articles 1813, 1814, and 1816 of the Indonesian Civil Code, and these power of attorney and authorization are irrevocable and binding on the successor(s)/heir(s)/Beneficiary(s) and assignee(s). These authorization and power of attorney shall survive after I pass away or suffer any disability or when I am under a guardianship.  A copy of this power of attorney is valid with the equal legal force as the original. 

8. Except as indicated in number 4 above, I am fully aware that Allianz is entitled to decline/accept, cancel/alter (in this case including to add/remove) the terms of this coverage agreement, including, among others, to decide that if Allianz declines the application of the Prospective Insured, all Premiums paid shall be refunded without any deduction. 

9. I am aware of and understand the product type I purchase and I have received the explanation about the product type I purchase in accordance with this tiket.com application. 

10. I agree that the electronic version of the Confirmation of Coverage will be sent via email which is registered in us and / or other electronic communication media used by Allianz and tiket.com. I agree to any communication and correspondence between me and Allianz in connection with the Confirmation of Cover, services from Allianz, and other information (including but not limited to additional terms, endorsements, addendums, changes, notifications, reports, data updates, campaigns to be carried out by Allianz and / or its affiliates, documents and other transactions both from me and Allianz) will be carried out through digital / electronic communication media (including but not limited  to via email, telephone and other digital / electronic communication media used by Allianz) from time to time in accordance with applicable procedures.

11. I understand that to learn more about how Allianz protects personal data and rights understand that I must access the following link: http://www.allianz.co.id/data-privasi/prinsip-privasi.

12. By purchasing this insurance, I have agreed to all statements, authorizations and powers of attorney contained herein.

 

Important Notes:

This is only an English translation of “Pernyataan dan Surat Kuasa”. The Customer should only agree on the Indonesian version document, and not on this English translation. Hence, this translation is not part of the sale documents and/or the policy.