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What Is Connecting Flight Protection?

Connecting Flight Protection is a protection that covers misconnections or other disruptions caused by airline changes, delays, or cancellations. It is only available for connecting flights and also covers accidents; trip delays or cancellations; baggage delays, loss, or damages; and trip changes by the passenger.

Benefits of Connecting Flight Protection

Benefit

Domestic (One-way & Round Trip)

Personal accident - death and disability Up to IDR 500,000,000
Travel delay IDR 350,000 / 2 hours
Consecutive delays, up to IDR 4,500,000
Baggage delay IDR 500,000 / 4 hours delay, up to IDR 3,000,000
Travel cancellation Max. ticket price
Travel delay (by the passenger)
  • One-way trip: up to IDR 1,000,000
  • Round trip: up to IDR 2,000,000
Baggage loss or damage Up to IDR 5,000,000
Travel misconnection Up to IDR 5,000,000

 

To add Connecting Flight Protection to your trip, check out how to order Flights multi-insurance on tiket.com!

Other Flights Multi-insurance Products

For more protection during your trip, check out our other multi-insurance products below!

Protection from accidents, trip delays or cancellations, baggage loss, and more.

Full Trip Protection

Protection from accidents, trip delays or cancellations, baggage loss, and more.

Read the details
Extra assurance for your baggage from the possibility of damage, loss, or delay.

Baggage Insurance

Extra assurance for your baggage from the possibility of damage, loss, or delay.

Read the details
Get compensation for delayed flights of more than 90 minutes!

Flight Delay Plus

Get compensation for delayed flights of more than 90 minutes!

Read the details
Protection from inconveniences during your trip, such as flight and baggage delays.

Flight Delay Basic

Protection from inconveniences during your trip, such as flight and baggage delays.

Read the details
Get compensation for flights that are delayed or canceled by the airline.

Flight Reschedule Protection

Get compensation for flights that are delayed or canceled by the airline.

Read the details

T&C and Other Info About Connecting Flight Protection

  1. This Connecting Flight Protection is an insurance product from  PT Great Eastern General Insurance Indonesia.
  2. The products marketed are Insurance Products.
  3. Connecting Flight Insurance only can be purchased through www.tiket.com, m.tiket.com, and tiket.com Mobile Apps (IOS & Android).
  4. Connecting Flight Insurance is only applicable if your booking includes the note "Connecting Flight Protection."
  5. This insurance is not applicable for routes to or from international. 
  6. The insured must choose a flight with a Minimum Connect Time (MCT) of 2 (two) hours from the arrival time of the previous flight or from the departure time of the subsequent flight.
  7. The insured must reschedule or book another flight with the same departure, transit, arrival locations, and ticket class.
  8. The insurer will not be responsible for any negligence on the part of the tiket.com system.
  9. This travel insurance is applicable to Indonesian citizens (WNI) or foreign nationals (WNA) with a minimum age of 15 (fifteen) days at the time of departure and/or a maximum age of 85 (eighty-five) years at the time of departure.
  10. Round Trips must be booked under 1 (one) order ID, and the maximum interval between the outbound and return flights is 365 days.
  11. Children under the age of 18 must be accompanied by a family member or an authorized person while traveling.
  12. tiket.com does not manage premiums and only acts as an intermediary between the Insured and Cermati Protect and PT Great Eastern General Insurance Indonesia through the website or app.
  13. tiket.com has no obligations and/or responsibilities related to the purchase of insurance products by the Insured.
  14. tiket.com reserves the right, without prior notice, to take necessary actions if fraudulent activities by the Insured are detected.
  15. The insured is a tiket.com customer individually listed in the policy for coverage under Connecting Flight Insurance, thereby entitled to receive insurance protection against potential risks that may occur.
  16. This insurance specifically covers benefits for Flight Cancellation and Flight Delay (by the passenger) starting from the date of purchase (maximum 30 calendar days) prior to the departure date, and other guarantees commence 6 (six) hours before and 6 (six) hours after the departure is completed.
  17. In the event of rescheduling, whether initiated by the airline or at the request of the insured, the insured must inform Cermati Protect of the time change before the departure date.
  18. If the rescheduling is not communicated to Cermati Protect before the departure date, any claims that arise will not be processed.
  19. Insurance premiums are non-refundable.
  20. By having this Connecting Flight Insurance product, the insured will receive several insurance benefits as detailed in the Benefits Table.
  21. The Coverage Summary (Ikhtisar Pertanggungan) will be sent via email to the insured. 
  22. Claims reporting can be done through the Online Claim Center at https://m.tiket.com/insurance-claim or for more information, you can contact WhatsApp (chat only) at +62 815-8500-9500 or email claims@cermati.com.
  23. Claims reporting can only be submitted within a maximum period of 30 (thirty) calendar days from the date of the incident by the insured, along with relevant documents or evidence to facilitate the claims verification process. All costs incurred to obtain such documents or evidence are the responsibility of the insured. Each claims report must provide the insured's information as listed in the Policy.
  24. Complete claims documentation must be submitted to the insurer through Cermati Protect within a maximum of 30 (thirty) calendar days from the claims report. If the insured does not provide the complete claims documentation within this period, the claims process cannot proceed.
  25. The Insured is advised to carefully read all explanations about coverage and exclusions contained in the PT Great Eastern General Insurance Indonesia Policy terms.
  26. The insured permits PT Great Eastern General Insurance Indonesia to use or provide information and/or details regarding the insured that are available, obtained, or stored by PT Great Eastern General Insurance Indonesia (as specified in this Coverage Application, the Policy, or other documents of the Insurance Product) for the purpose of submitting this Coverage Application, processing claims, and providing services to the insured. The insured also understands that they have the right to correct or add to the information and details regarding themselves by contacting PT Great Eastern General Insurance Indonesia.
  27. The insured grants PT Great Eastern General Insurance Indonesia the authority to use and/or provide information and/or details regarding the insured in connection with the insured's Policy based on this Coverage Application, including but not limited to information and/or details regarding the Premium.
  28. By purchasing the Connecting Flight Insurance product, the insured has read, understood, and agreed to all the terms and conditions of the Connecting Flight Insurance in a conscious state and without any coercion from any party, including but not limited to the decisions of PT Great Eastern General Insurance Indonesia.