For a round trip, if both of the trips suffering delay, then the maximum benefit that can be obtained by the Participants is IDR 1,200,000 (1 time for departing flight and 1 time for returning flight).

 

The benefit can be obtained by the Participants with the following conditions:

1. Events occur during a trip using a licensed aircraft and purchased through Tiket.com application; and
2. Events occur on the date of membership.

 

Flight Delay

You are liable for compensation benefit IDR 600,000 for each delay if your flight is delayed for the consecutive 90 (ninety) minutes which is caused by natural disaster and extreme weather conditions; or less severe but delay as an impact of weather conditions; or major industrial or covered transport accident; or civil unrest, riot or commotion resulting in the delay of scheduled covered transport services; or strike resulting in the delay of scheduled covered transport services; or  any unexpected event leading to the airport closure; or mechanical breakdown, equipment failure or structural defect of the covered transport; or due to any reasons that lead/cause the flight scheduled to be delayed.

 

Delayed time is calculated from the schedule of departure:

• Printed on the itinerary issued to You (boarding pass); or 
• If no itinerary has been issued then appearing in other formal documentation applied or published by the covered transport provider

until the actual departure time of: 

• The covered transport; or 
• The first available alternative transportation offered by that Covered Transport provider that is covered based on the difference between the scheduled boarding time on the boarding pass and the actual boarding time

 

The delay will not be counted if the covered transportation have boarded the passenger in it.

The compensation benefit can be redeemed through Cermati official website.

 

Documents to Redeem Benefits

Mandatory Documents in softcopy*

• Fill out the redemption form 
• Boarding pass with a change in schedule from Airline or a statement from Airline about a change in flight schedule, or a statement letter from the Airlines containing the delay information (actual time departure/arrival)
• The participants’ identity (Identity Card for Indonesian citizen, and passport/KITAS/KITAP for foreign citizen). Photocopy of the first page of the passport (personal data and signature) and page with an immigration stamp for each departure date and return date
• Flight ticket purchase evidence or ticket itinerary (ticket must be purchased before the travel start date with the Participants name) which suffering Delay
• Other documents as needed.

1. What is Flight Delay Plus?
   Flight Delay Plus is a benefit which is specifically designed for Tiket.com Participants which provides compensation benefit for Tiket.com Participants if the Tiket.com Participants suffers flight experiences a minimum delay of 90 (ninety) minutes caused by natural disaster and extreme weather conditions; or less severe but delay as an impact of weather conditions; or major industrial or covered transport accident; or civil unrest, riot or commotion resulting in the delay of scheduled covered transport services; or strike resulting in a delay of scheduled covered transport services; or any unexpected event leading to the airport closure; or mechanical breakdown, equipment failure or structural defect of the covered transport; or due to any reasons that lead/cause the flight scheduled to be delayed.
    
2. How can I get Flight Delay Plus?
   You can purchase Flight Delay Plus at Tiket.com when you book airplane tickets on apps or the tiket.com website when you purchase flight tickets through the pages of www.tiket.com, m.tiket.com, and tiket.com application (IOS & Android).
    
3. Who can buy Flight Delay Plus?
   This benefit is applicable for Indonesia Citizens (WNI) or foreign citizens (WNA) with the age of at least 2 (two) years up to 84 (eighty-four) years at the time of departure date. Foreign Citizens (WNA) that can benefit from this facility is the one who has passport or KITAS/KITAP (Kartu Ijin Tinggal Terbatas/Tetap).
    
4. How many types of Delay Flight Delay Plus?
   We have 2 (two) options that can be adjusted to your trip
   • Round-trip
     This Option is offered to you if you take Round-trip for your flight which will begin and end on your departure date and return date, and the travel must be commenced from and end in Indonesia.
   • One-way Trip
     This Option is offered to you if you take One-Way Trip for your flight which will start and end on your departure date, where the travel must start from Indonesia.
      
5. Does Flight Delay Plus cover departure from abroad?
   No. your flight must be departed from Indonesia.
    
6. How much cost should I pay to get Flight Delay Plus?
   The cost will depend on the flight you purchased from the page of www.tiket.com, m.tiket.com, and the tiket.com app (IOS & Android). The price that you pay on the booking form is final.
    
7. Can I add the benefit of Flight Delay Plus?
   No. The benefit is fixed and cannot be added/ enhanced.
    
8. What are the benefits of Flight Delay Plus?
   Details of the benefits can be seen in the benefits section and in the Facility Summary Document which you will receive.
    
9. I booked a flight at Tiket.com, but I missed buying Flight Delay Plus. Can I buy it separately?
   No. Flight Delay Plus can only be purchased in conjunction with airline ticket purchases.
    
10. Can I buy Flight Delay Plus Benefit for Round Trip with more than 183 (a hundred and eighty-three) days?
    No. The maximum gap between departure time and return flight is 183 (a hundred and eighty-three) days and should be within 1 (one) booking code.
     
11. I need to cancel my flight. Can I get a refund for my purchased Flight Delay Plus?
    Flight Delay Plus can be canceled but there will be a non-refundable fee for any reason. Please make sure You read and understand the terms and conditions before purchasing this benefit.
     
12. How do I redeem my compensation benefit?
    Redeem compensation benefit can be submitted through Portal at www.cermati.com/pusatklaim/tiketflightdelay/flight/.
     
13. Is there a time limitation to redeem my compensation benefit? 
    Redeem compensation benefit must be submitted from the Participants no later than 30 (thirty) days after the date of the accident or as soon as possible after the accident occurred accompanied by documents and/or other evidence required to facilitate the process of verification. All costs incurred in obtaining documents or evidence are the responsibility of the Participants. 
     
14. How long does it take to process the compensation benefit redemption?
    Payment for compensation benefit redemption will be processed within a maximum of 14 (fourteen) working days from the date the application is approved.

 

Prevailing Language

The text of this terms and conditions is copied from the Bahasa Indonesia version. In the event of different interpretation between the English and Bahasa Indonesia version, the Bahasa Indonesian version shall prevail.