Flight Refund in different currencies
Refund payments will be made with the currency you used when purchasing the flight ticket.
Flight Refund is a feature provided by tiket.com for submitting a cancellation of domestic and international flights through desktop, mobile web, and tiket.com app. Now you don’t need to worry if your plan got cancelled, with the Flight Refund feature, you can get a refund in a few quick and easy steps!
1. Open tiket.com app and login to your account. Choose “My Order” menu on home, go to “Flights” tab to choose on the booking that you want to cancel. Click on the three dots to find refund option.
2. Choose the flight that you want to cancel then click "Continue". Refund for flights on one booking code cannot be done separately. Make sure that your order is refundable based on each airline’s policy. If not, then the button will appear inactive.
3. Choose a refund reason that suits you best. You can choose Coronavirus Pandemic if your flight is affected by the outbreak. Then click continue.
4. Choose the passenger details that you want to cancel and double-check your most relevant refund reason. Click continue to proceed.
5. Review your cancellation request and estimated refund amount. Your refund estimation for the flight that you have selected will appear complete with the details and the refund method. To proceed, click "Continue".
6. Read the Terms and Conditions of refund and the airline's policy. Tick to agree and click continue.
7. Your refund submission is completed! You can track your submitted refund on the My Order menu or the Refund List on the account menu. The refund status will appear as Requested, Received, On Process, or Complete. You will receive a notification if your request is refunded or rejected. The refund process takes 14 days from the date the submission is received for domestic flights (except AirAsia) and up to 90 business days for international flights.
During COVID-19 pandemic, the flight refund policy from tiket.com is written below, but is subject to change at anytime.
1. How much is the refund that I will get?
Your total refund depends on each airline’s policy, refund reason, and the filing distance from the date of the booked flight.
2. Will I get a notification when the refund is completed or rejected?
Yes, there will be two emails from tiket.com:
I. When you submit your refund request, the first email will be sent to notify you that your refund request will be processed.
II. When the refund is complete, the second email will be sent to notify you that your refund has been completed or rejected.
3. How to check Refund status on tiket.com app?
Click Refund List, click on each refund request that you have submitted to see status details.
These are the following status details that you will see:
- Submitted: Your refund request has been received
- On process: Your refund request is currently being processed
- Refunded: Funds have been returned to the registered bank account
- Rejected: Refund request is rejected
4. Can the refund amount differ from the estimated refund?
Yes. This might occur due to changes in regulations and calculations of each airline or not yet added with a credit card or transfer fee.
5. How can I cancel the refund submission?
Unfortunately, any refund submission cannot be canceled. Therefore please make sure and read all Terms and Conditions applied before submitting your refund.
