What is Free Protection for Hotels and Homes?

Free Protection is an insurance product you can get for free at tiket.com. You can choose to include this insurance on every room you order on the Hotels and Homes page. Free Protection is here so you can enjoy a more convenient and safer trip. What are you waiting for? Let's complete your trip with free insurance from tiket.com!

The Benefits of Free Protection for Hotels and Homes

Benefit Details

Benefit Conditions

Here are the Free Protection coverage and compensation details. The amount shown is the maximum coverage.

 

Coverages

Limit

1. Death/permanent disability due to accident

Max. IDR 10,000,000

2. Medical expenses due to accident

Max. IDR 250,000 (tiket Points)

3. Trip Cancellation by Insured due to standard reasons and/or positive or reactive COVID-19

Max. IDR 250,000 (tiket Points)*

*The total amount covered from the difference in compensation not paid by the accommodation.

4. Medical expense due to COVID-19

Max. IDR 1,500,000 (tiket Points)

5. Hospitalization compensation due to COVID-19

IDR 300,000 per day
Max. 5 days (tiket Points)

How to Get Free Protection for Hotels and Homes?

Enjoy a Comfortable Stay with Free Protection | tiket.com

1. Find a place to stay

Select the Hotel or Homes menu. Enter the destination and date of stay, then press "Let's Search".

Enjoy a Comfortable Stay with Free Protection | tiket.com

2. Choose accommodation

Choose one of the available accommodations, then select a room.

Enjoy a Comfortable Stay with Free Protection | tiket.com

3. Get Free Protection

On the Booking Form Page, your order will automatically be included with this free insurance.

Enjoy a Comfortable Stay with Free Protection | tiket.com

4. Complete the payment

You can get Free Protection right away by paying only the room price.

How to Claim Free Protection for Hotels and Homes?

Enjoy a Comfortable Stay with Free Protection | tiket.com

1. Find a place to stay

Select the Hotel or Homes menu. Enter the destination and date of stay, then press "Let's Search".

Enjoy a Comfortable Stay with Free Protection | tiket.com

2. Choose accommodation

Choose one of the available accommodations, then select a room.

Enjoy a Comfortable Stay with Free Protection | tiket.com

3. Get Free Protection

On the Booking Form Page, your order will automatically be included with this free insurance.

Enjoy a Comfortable Stay with Free Protection | tiket.com

4. Complete the payment

You can get Free Protection right away by paying only the room price.

Claim Info

Benefits

Terms & Conditions

FAQ

You can submit an insurance claim through tiket.com application (Android & IOS). Go to My Order, then select "Request Claim".

 

For inquiries regarding insurance benefits, please contact:

  • Phone:  021-5723737 ext. 204/248 (Monday – Friday at 09:00 – 17:00, except on public holidays)
  • Email: gegi-nonmarineclaims@greateasterngeneral.com
  • Address: PT Great Eastern General Insurance Indonesia, Mid Plaza 2 Lt. 23, Jl. Jenderal Sudirman No. 10-11, Jakarta Pusat 10220, Indonesia.

 

Mandatory Documents

Below are the mandatory documents required to claim your insurance.

  1. Claim form

  2. Insured’s identity (identity card for Indonesian citizen, and Passport/ KITAS/ KITAP for foreign citizen)

  3. Family Registry Card (KK), if the Insured submitting a claim is under the age of 18 (eighteen) years.

  4. Hotel booking invoice from tiket.com or other online travel agent or e-commerce platform

  5. Letter of Statement issued by the hotel as proof of details customer’s name and number of customer that stays at the hotel within coverage period. This also applies to guest(s) stated in the insurance policy.

* Point no.5 does not apply for trip cancellation by passenger due to COVID-19 positive

 

Additional Documents

Below are the additional documents required to claim your insurance.

No.

Coverage

Type of Document

List of Documents

1

Personal Accident -

Death & Disablement

 

Softcopy*

a)      Death certificate from the authorized party;

b)     Accident Letter or Certificate of accident and termination of the search party from the relevant authority;

c)      Death Certificate if the Insured dies or an Examination Letter (Visum) from the Doctor if the Insured is permanently disabled;

d)     Proof of Heirs from Beneficiaries (KTP and KK) or Letter from the Court;

e)     Other documents if needed.

2

Medical Expense due

to Accident

Softcopy*

 

a)      Receipt of Medical Costs;

b)     Doctor's diagnostic record / Original Medical Report;

c)      Other documents if needed.

3

Flight Cancellation by

Passenger due to standard reasons

 

Softcopy*

 

a)      Proof of refund from tiket.com or other OTA / Ecommerce in connection with the cancellation;

b)     Additional document:

-        Medical report (if cancellation due to serious sickness/injury)

-        Death certificate (if cancellation due to death)

-        Photocopy of court summons (if cancellation due to become a witness or jury member in court)

-        Photo of damage house (if cancellation is due to damage to the house)

-        COVID-19 test results (if cancellation due to positive or reactive to COVID-19)

c)      Other documents if needed.

4 Medical expenses or hospitalization income due to COVID-19 Softcopy*

a)      Positive COVID-19 swab/PCR test results

b)      Medical expenses invoice/receipt or hospital bill (if insured are hospitalized)

c)      Doctor's diagnosis notes/medical report (if insured are hospitalized)

d)      Other documents if needed

 

** If necessary, Great Eastern General Insurance has the rights to request the Insured to send the hardcopy of claim documents to Great Eastern General Insurance address.