Free Protection is an insurance product you can get for free at tiket.com. You can choose to include this insurance on every room you order on the Hotels and Homes page. Free Protection is here so you can enjoy a more convenient and safer trip. What are you waiting for? Let's complete your trip with free insurance from tiket.com!
Benefit Details
Benefit Conditions
Here are the Free Protection coverage and compensation details. The amount shown is the maximum coverage.
| Coverages | Limit |
| 1. Death/permanent disability due to accident | Max. IDR 10,000,000 |
| 2. Medical expenses due to accident | Max. IDR 250,000 (tiket Points) |
| 3. Trip Cancellation by Insured due to standard reasons and/or positive or reactive COVID-19 | Max. IDR 250,000 (tiket Points)* *The total amount covered from the difference in compensation not paid by the accommodation. |
| 4. Medical expense due to COVID-19 | Max. IDR 1,500,000 (tiket Points) |
| 5. Hospitalization compensation due to COVID-19 | IDR 300,000 per day |
Select the Hotel or Homes menu. Enter the destination and date of stay, then press "Let's Search".
Choose one of the available accommodations, then select a room.
On the Booking Form Page, your order will automatically be included with this free insurance.
You can get Free Protection right away by paying only the room price.
Select the Hotel or Homes menu. Enter the destination and date of stay, then press "Let's Search".
Choose one of the available accommodations, then select a room.
On the Booking Form Page, your order will automatically be included with this free insurance.
You can get Free Protection right away by paying only the room price.
Benefits
You can submit an insurance claim through tiket.com application (Android & IOS). Go to My Order, then select "Request Claim".
For inquiries regarding insurance benefits, please contact:
Below are the mandatory documents required to claim your insurance.
Claim form
Insured’s identity (identity card for Indonesian citizen, and Passport/ KITAS/ KITAP for foreign citizen)
Family Registry Card (KK), if the Insured submitting a claim is under the age of 18 (eighteen) years.
Hotel booking invoice from tiket.com or other online travel agent or e-commerce platform
Letter of Statement issued by the hotel as proof of details customer’s name and number of customer that stays at the hotel within coverage period. This also applies to guest(s) stated in the insurance policy.
* Point no.5 does not apply for trip cancellation by passenger due to COVID-19 positive
Below are the additional documents required to claim your insurance.
| No. | Coverage | Type of Document | List of Documents |
| 1 | Personal Accident - Death & Disablement
| Softcopy* | a) Death certificate from the authorized party; b) Accident Letter or Certificate of accident and termination of the search party from the relevant authority; c) Death Certificate if the Insured dies or an Examination Letter (Visum) from the Doctor if the Insured is permanently disabled; d) Proof of Heirs from Beneficiaries (KTP and KK) or Letter from the Court; e) Other documents if needed. |
| 2 | Medical Expense due to Accident | Softcopy*
| a) Receipt of Medical Costs; b) Doctor's diagnostic record / Original Medical Report; c) Other documents if needed. |
| 3 | Flight Cancellation by Passenger due to standard reasons
| Softcopy*
| a) Proof of refund from tiket.com or other OTA / Ecommerce in connection with the cancellation; b) Additional document: - Medical report (if cancellation due to serious sickness/injury) - Death certificate (if cancellation due to death) - Photocopy of court summons (if cancellation due to become a witness or jury member in court) - Photo of damage house (if cancellation is due to damage to the house) - COVID-19 test results (if cancellation due to positive or reactive to COVID-19) c) Other documents if needed. |
| 4 | Medical expenses or hospitalization income due to COVID-19 | Softcopy* | a) Positive COVID-19 swab/PCR test results b) Medical expenses invoice/receipt or hospital bill (if insured are hospitalized) c) Doctor's diagnosis notes/medical report (if insured are hospitalized) d) Other documents if needed |
** If necessary, Great Eastern General Insurance has the rights to request the Insured to send the hardcopy of claim documents to Great Eastern General Insurance address.
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