Need to cancel your stay? Now, requesting a refund for your hotel room booking can be done easily from the tiket.com app, no more hassle! Hotel Refund allows tiket.com customers to get their money back after canceling any refundable hotel bookings.
1. Open the Your Orders page
The Your Orders menu is available on the bottom panel of the tiket.com app, then tap on the “Hotel” tab.
2. Choose the hotel booking you want to cancel
Select the order you want to refund (make sure the booking is refundable according to the cancellation policy of each hotel, otherwise, the button will be disabled).
3. Tap on the “Refund” button
Scroll down through the selected order to find the “Refund” button at the bottom, then tap to continue. If you book with the Pay at Hotel feature, the button will appear as “Cancel”.
4. Select your reason to request a refund
Tap “Why do you want to request a refund?” to select the reason you want to refund. Then, tap “See Refund Estimation” to review the estimated refund amount.
5. Tap "Start the Refund Process"
Once you have reviewed the estimated refund amount you will receive, tap the "Start the Refund Process" button.
6. Read the Terms & Conditions
Check the box to show that you have read and agreed with the Terms & Conditions before submitting the refund request. If you pay with a credit card, the refund will be credited to your card (you cannot change the transfer refund option).
7. Refund request confirmation
After agreeing to the Terms & Conditions, tap the "Process Refund" button, and your refund request will be processed immediately.
8. Refund request is successfully submitted
Tap “See Refund List” to see and keep track of your refund status. Once it’s successful, the status will be changed automatically.
The refund process is done by tiket.com no later than 14 (fourteen) working days after the refund request is received by tiket.com or determined differently according to the hotel’s policy and is accompanied by the necessary data and documents. tiket.com will not be responsible if the partner legally cannot return the money to the customer. There may be applicable charges for the refund. If you still haven't received the refund within this time frame, please contact tiket.com customer care. This refund condition will supersede all refund conditions reflected in other documents.
1. Who can get a refund?
Anyone who has active orders that are eligible for a refund according to the accommodation policy can submit for refund.
2. How much refund amount will I receive?
The amount you’ll receive will be shown in estimated refund calculation on the last step of the refund request. If the received amount of refund is different from the estimated calculation and you wish to clarify, you can directly contact tiket.com Customer Care.
3. Will I receive a notification when my refund is successful?
Yes, there will be two email notification from tiket.com:
4. When will I receive my refund?
The refund process will take up to 14 calendar days after your refund request is successful.
5. Can my refund request be rejected?
With refund, all submitted refund will not be rejected. However, in the case of fraud, tiket.com may reject the refund request.
