Lowest Price Guarantee on tiket.com

At tiket.com, you can buy your travel needs for domestic destinations – from plane tickets, hotel rooms, to activities – at the lowest price; we guarantee it! If you find a similar order at a lower price on another online travel agent (OTA) platform, submit a claim with proof within 12 hours, and we’ll give you 2x the price difference.

The Benefits of the Lowest Price Guarantee

Cheapest Price Guarantee, Prove Your Holiday Cheapest Price Now - tiket.com

Get 2x the price difference

If you find the same product at a lower price on another OTA, submit a claim, and you can get 2x the price difference in the form of tiket Points.

Purchase with confidence

Get flight tickets, hotel rooms, and activities in domestic destinations at the lowest price – guaranteed! If you find similar orders cheaper, we'll compensate you.

Easy to claim

Fill in the claim form that you can access through the Order page. Include the URL and screenshots as proof. And, wait for a confirmation from tiket.com.

How to Claim the Lowest Price Guarantee

1. Buy an LPG product

2. Submit a claim form

If you find a lower price on another application, choose "Submit claim" on the Order page.

3. Fill in claim details

Input the lower price and include the URL and screenshots as proof. Then, submit the form

4. Wait for the verification process

After the claim is submitted, the verification process will take at most 1 working day. If your claim is accepted, you will get tiket Points worth 2x the price difference.

Lowest Price Guarantee Terms & Conditions

General T&C

Claim Coverage

Compensation Scheme

Other T&C

Product Eligibity

These Terms and Conditions will bind the customer and PT Global Tiket Network (“tiket.com”) in its entirety.
“Lowest Price Guarantee” (will later be called “LPG”) is only applicable for the final price as shown on the final booking/payment page. The price shown must already include all taxes and fees. Promo codes, gift vouchers, private rates, loyalty points, and membership discounts will not be included in the LPG.
LPG is only applicable to prices displayed by other OTAs. OTA is defined as a travel agent company that sells travel-related products, such as flight tickets, hotel rooms, activities, car rentals, etc. through digital applications.
LPG claim can only be submitted upon tiket.com’s user buying an eligible product in tiket.com through tiket.com’s app, website, or m-web.
LPG is only applicable for the same product level and details (see product definition for each vertical below.)
LPG claim must be submitted within 12 hours after the e-voucher has been issued by tiket.com.The LPG claim submitted after 12 hours period will be automatically denied.
LPG applies to domestic products only (routes, accommodations, activities, inventories, etc.)
LPG applies only for Flights, Hotels, and To Dos Activities (To Dos, Attractions, Events, Spa & Beauty, Playgrounds, Sports & Outdoors, COVID-19 Test, Travel Essential) at tiket.com.
All prices must be shown only in Indonesian Rupiah and will not be available for pricing in other countries currency.
Users have to be logged in first before purchasing their order to be eligible for LPG.
LPG is not applicable for the Pay at Hotel payment method.
The decision of every LPG claim will be final and cannot be proceeded.
Only one claim may be submitted per order and the booking/order should not currently be in the other LPG claim process.
LPG is not applicable for tiket.com’s employees and immediate family members.
LPG comparison is only applicable to the same payment scheme and cancellation policy, including the same payment methods (bank transfer, credit card, ATM, etc.)

Whatsapp
0858 1150 0888

Email
cs@tiket.com

Call center
0804 1500 878 (Indonesia only)
+6221 3973 0888