What is Free Protection?

Free Protection is a free insurance product from tiket.com. Apply through the tiket.com app to get this insurance within a few clicks away, just by filling in your flight details. Enjoy a safer and more comfortable onboard experience with free insurance from tiket.com!

Free Protection Benefits

Here are the Free Protection coverage and compensation details. The amount shown is the maximum coverage.

 

 

Coverage

Domestic & International Flights Benefits

One-way Trip

Round-trip

1. Death/permanent disability due to accident

Max. IDR 10,000,000

Max. IDR 10,000,000

2. Medical expenses due to COVID-19

Max. IDR 1,500,000 (tiket Points)

Max. IDR 1,500,000 (tiket Points)
3. Hospitalization compensation due to COVID-19

IDR 300,000 per day
Max. 5 days (tiket Points)

IDR 300,000 per day
Max. 5 days (tiket Points)

4. Medical expense due to accident

Max. IDR 250,000 (tiket Points)

Max. IDR 250,000 (tiket Points)

5. Flight cancellation by passenger due to standard reasons and/or positive or reactive COVID-19 test results

Max. IDR 250,000 (tiket Points)*

Max. IDR 250,000 (tiket Points)*

*The total amount covered from the difference in compensation not paid by the airlines.

 

These benefits can be obtained by the Insured with the following conditions:

  • The events/incidents occur during a trip using a licensed aircraft;
  • The events/incidents occur during/ on the date of insurance policy coverage;
  • Exclusively for trip cancellation by the passenger due to standard reasons and/or positive or reactive to COVID-19, the test result must be issued within 48 (forty-eight) hours before the departure date, and the cancellation can be processed if submitted within 48 hours or less than 48 hours before the departure date;
  • For medical expenses and hospitalization compensation due to COVID-19, the benefits and coverages will be valid for 14 (fourteen) calendar days from the flight departure date. For round-trip flights, the benefits and coverages will be valid for 14 (fourteen) calendar days from departure date and 14 (fourteen) calendar days after arrival date.

How to Apply for Free Protection?

Free Protection only applies to flights departing from Indonesia. This free insurance will be immediately selected when you order flight tickets at tiket.com. BOOK A FLIGHT NOW!

 

Already bought your ticket from another platform? No worries, t-Mates! You can still apply to get Free Protection from tiket.com by following these simple steps.

Free Insurance for Every Flight Bookings on tiket.com

1. Open Free Protection

The Free Protection menu can be found on the homepage of tiket.com app. Read the disclaimer before you tick to agree, then tap "Apply Now".

Free Insurance for Every Flight Bookings on tiket.com

2. Fill in the order details

Choose the travel agent where you purchased the tickets. Fill in the details about the agent and the Order ID. Tap "Continue".

Free Insurance for Every Flight Bookings on tiket.com

3. Provide the flight details

Complete the application by filling in the flight details, origin and departure cities, and departure and arrival dates. Click "Apply".

Free Insurance for Every Flight Bookings on tiket.com

4. Application complete

Your request will be reviewed by tiket.com and once done, you will be informed within 2 (two) working days.

How to Apply for Insurance Claim?

After applying for Free Protection, you can see the application status on each flight ticket you booked. The status that will appear is either Accepted, Requested, or Unqualified. If your application is accepted, the you can claim the insurance benefit by following these simple steps.

Free Insurance for Every Flight Bookings on tiket.com

1. Check the application list

Choose the flight ticket and Order ID which the claim has been accepted.

Free Insurance for Every Flight Bookings on tiket.com

2. Go to Application Details

Select the passenger you want to make an insurance claim for, then tap on "Request for Claim."

Free Insurance for Every Flight Bookings on tiket.com

3. Complete the claim form

Fill in the passenger details and provide the correct information. Tap on "Submit Claim" to proceed.

Free Insurance for Every Flight Bookings on tiket.com

4. Claim request is complete

If approved, the claim will be paid within a maximum of 7 working days after request submission. 

FAQ

Benefit

Terms & Conditions

Claim Info

1. What is Free Protection?

Free Protection is a personal accident insurance exclusively designed for both tiket.com users and non-tiket.com users which provides compensation to the insured in case of the following events:

  • Death permanent disability due to accident;
  • Medical expenses due to accident;
  • Trip cancellation due to standard reasons and/or positive or reactive to COVID-19;
  • Medical expenses and daily hospitalization compensation due to COVID-19 infection.

Free Protection is licensed and under the supervision of the Financial Services Authority (Otoritas Jasa Keuangan) registered under the product name Personal Accident Insurance.

 

2. How can I buy Free Protection?

This insurance is provided free of charge by tiket.com. tiket.com users can get the product by purchasing flight tickets through the pages of m.tiket.com or the tiket.com application (IOS & Android). For non-tiket.com users can also get this free insurance by filling out their personal data forms and travel details completely and correctly after you sign up on the tiket.com application (Android & IOS).

 

3. Who can buy Free Protection?

Free Protection is only applicable for Indonesian Citizens (WNI) or foreign citizens (WNA) aged at least 2 (two) years old and/or at most 75 (seventy-five) years old at the time of departure. Foreign Citizens (WNA) that can be covered are the ones who have a Passport or KITAS/KITAP (Kartu Ijin Tinggal Terbatas/Tetap).

 

4. How many types of coverage in this Free Protection?

  • Round Trip
    This option provided for a round trip with the first departure and last arrival must be from and to Indonesia with a maximum interval between flights departure and the return date is 90 (ninety) days.
  • One-Way Trip
    This option provided for a one-way trip with the departure must be from Indonesia. Free Protection is not applied for trips from abroad to Indonesia.

 

5. Does the Free Protection cover abroad departure?

No. your flight must depart from Indonesia to receive benefit from this Insurance. Free Protection will not be applicable if you take 1 trip from abroad to Indonesia.

 

6. How much insurance premium should be paid to get the Free Protection?

There is no insurance premium fee that will be charged to you for getting this Free Protection.

 

7. Can I enhance the Free Protection coverage?

No. Your Free Protection benefits are fixed benefit insurance and cannot be added/enhanced.

 

8. What are the benefits of Free Protection?

Please look at the Free Protection Benefit table and Insurance Policy that will be sent to the Insured designated email.

 

9. Can the Free Protection cover a Round-trip with more than 90 (ninety) days?

No. The maximum gap between departure time and return flight is 90 (ninety) days.

 

10. How can I file a claim?

Claims can be submitted through the tiket.com application (Android or iOS) from the My Order menu, then select "Request Claim".

 

11. Is there a timeline for filing a claim?

The Insured must submit a claim and fulfill all claim documents completely and correctly within 7 (seven) calendar days after the date of the accident or as soon as possible after the accident occurred accompanied by claim documents and/or other evidence required by Great Eastern General Insurance to facilitate the process of claim verification. If there are incomplete and/or incorrect claim documents, the Insured can complete the claim documents within 14 (fourteen) calendar days from the date of initial claim submission. All costs incurred in obtaining documents or evidence are the responsibility of the Insured.

 

12. How much time needed to process a claim payment?

Payment will be processed within 7 (seven) working days by tiket.com to the Insured after the claim is paid by Great Eastern General Insurance.

 

13. How do I receive a claim payment?

After the claim is approved by Great Eastern General Insurance, the claim payment will be in  done with the following mechanism:

  • Payments for Personal Accident Death & Disablement claim will be given by tiket.com through bank transfer to the bank account provided by the Insured with the amount as approved by Great Eastern General Insurance.
  • Payment for Medical Expenses due to Accidents or Flight Cancellation due to standard reasons, and COVID-19 protection claim, tiket.com will provide the approved amount of reimbursement by Great Eastern General Insurance in form of tiket Points to the registered insured tiket.com user account.