Terms and Condition

   

Preface

  1. Thank You for visiting our Website and Services, www.tiket.com. We hope your visit can be useful and provide convenience in accessing and using the services available on our website. We continuously strive to improve our services and would appreciate any criticism, suggestion and feedback from You. Please submit your criticism, suggestion or feedback through cs@tiket.com or phone 0858-11500-888.
  2. This website is owned, operated and organized by PT. Global Tiket Network (“We” or “tiket.com”), a limited liability company established on the basis of the law of the Republic of Indonesia and Indonesia business tourism permit numbers 2532/2011 dated 09 November 2011. The website and our services are available online through the website: www.tiket.com or mobile: m.tiket.com or other platforms which will be available in the future.

General condition

  1. By accessing and using our website and services, You have declared to have read, understand and agree to these General Terms and Conditions. 
  2. These General Terms and Conditions compose of (i) the conditions and general provisions that are available for every access and services available on the website, (ii) and special terms and conditions governing the use of certain products and services. 
  3. These General Terms and Conditions will be changed, modified, added, or removed (“changes”) by tiket.com in accordance with the development of the Website and legislation. We recommend You to visit our website periodically to be aware of any such changes.

Usage

  1. This Website and the products, technology and processes contained here, is owned by us or third parties that provide the right to us. Except for the use of which is expressly authorized and permitted in these General Terms and Conditions, tiket.com does not provide any rights to You on this Website, here, with all the data, information and content therein.
  2. By using this Website or the services available therein, and You agree not to download, show or transmit it any way, or make any content available to the public which is inconsistent with the use of which is permitted in these General Terms and Conditions.
  3. Within this Website there may be links to website that are managed by third parties (“External Sites”)
  4. who collaborates with us. tiket.com does not operate, control or endorse any form of external websites concerned or its contents. You are fully responsible for the use of the external sites and are encouraged to read the general terms and conditions from the external sites carefully.
  5. Services provided in this Website generally used the re-marketing system and cookies system that allows third-party (including but not limited to Google) to access and use the visit data in the website Cookies system to display and resume each ad tiket.com through the internet.
  6. You are prohibited from creating a link, screen capture or data crawling to the website without any consent formerly of tiket.com. Things are considered as a breach of intellectual property rights of tiket.com.

Our Services

  1. tiket.com provides and organizes system and integrated online booking facility ("Service"), reservation/booking: accommodation (hotel, hostel, apartment), transportation (air-sea-land), event & attraction (cinema, shows, leisure) ("Product") that allow You to search for information on product You want, as well as booking and purchase, simultaneously conducts online and secure payment system through various facilities.
  2. Our services are generally available online for 24 hours a day and 7 days a week, except in the case of maintenance.
  3. The Products are supplied, provided and hosted by various third parties ("Providers") based on cooperations and engagements, either directly or indirectly, with us. You understand and acknowledge that:
    1. Reservations and purchases through tiket.com are a legal and binding agreement between You and our Providers. In this case, tiket.com acts as an agent to facilitate your transactions. The relationship between tiket.com and Providers only limited to partnership cooperation, in this case our Providers is NOT part of tiket.com.
    2. The data and information including photos related to a specific product that We list on the website is data and information which We receive from our Providers, and We publish the data and information as is in good faith according to the data and information We received. Therefore, the data, information and photos can be different from the original.
    3. We have no control over the data and information provided by our Providers, and We do not guarantee that the data and information presented is accurate, complete, correct and free from errors.
    4. We have no control over any actions and failures conducted by our Providers which causes You experienced loss in the future.
    5. You are not allowed to re-sell our products, use, copy, monitor, display, download or reproduce the content or any information, software, or any services available on our website for any commercial purpose or activity without the prior written consent from us.
    6. You can use our website and service to make a reservation. You are not allowed to make a reservation for the purpose of speculation, improper or unlawful. If We discover that the order made is not legitimate, We reserve the right to nullify the reservation.
    7. You also ensure that the data and information You give it to us, both with respect to reservations and also your registration with tiket.com are accurate, recent and complete information. For the terms and conditions on the use of data and information please refer to the usage policy data.
    8. Official Tiket.com transactions are only those carried out through the website and the Tiket.com application. We are not responsible for transactions that occur outside the website and/or Tiket.com’s application.
    9. Official communication from us only originates from the following e-mail address: cs@tiket.com. Communication outside the email address is not our responsibility.
    10. All information contained in the Confirmation Letter is only for the name stated on the Confirmation Letter. We are not responsible in the event that the information is shared due to your own negligence and/or misconduct, causing harm to You or any other third parties.

Reservation/Purchase

  1. Reservation or purchase of the Product is considered successful or completed after You make payment and tiket.com issues and sends You a letter of confirmation of your reservation or purchase. In the event of any dispute or issue, therefore the data reflected retained by tiket.com will become main reference and is considered valid.
  2. To complete the reservation or purchase, You agreed to accept (i) an email, which We will deliver not long before the date of the service by which You ordered, providing You the information about the product that You ordered, and providing certain information and offers (including offers from other third parties for You to choose) associated with your order and destination, and (ii) an email  which We will deliver not long after the date of service to invite You to complete on the reviews of our product. Aside our confirmation email that include your reservation, We will not send You any confirmation (rather want it or not), email, further correspondence, except by your request.
  3. You are required to pay attention to the terms and conditions of the Products relating to: (i) age restrictions, (ii) the need for reservation and/or prior confirmation of attendance, (iii) the existence of a fixed date, (iv) the absence (no show) by You and their connection with the refund, (v) restrictions on the transfer or change of name on the Confirmation Letter, (vi) documents that must be taken at the time of exchanging the Confirmation Letter, (vii) the original credit card used at the time of purchase which must be taken at the time of the Confirmation Letter exchange. We are not responsible if You fail to pay attention and/or do not pay attention to any certain terms and conditions.
  4. Some Products have the obligation to make advance reservations in accordance with the valid terms and conditions. You are fully responsible for following these arrangements.
  5. For international flight, Customer is required to have a Passport with the minimum validity at least 6 (six) months at the time of departure and/or arrival date.
  6. All documents and information relating to arrivals for international flights, including but not limited to visas, are your own responsibility.
  7. Especially for Products in the form of airplane tickets with the 'Smart Trip' feature, You understand that Products must be used sequentially. Terms and conditions for rescheduling will be subject to the respective airline policy. If the product in the form of an airplane ticket for departure is not used (no show), then the ticket is automatically forfeited. We suggest that you contact our Customer Care for more information.
  8. The validity period for Products in the form of airline tickets is as determined by Provides and Us.
  9. All baggage related rules, including but not limited to weight, size, quantity, etc., for applicable Products are at the discretion of the airline and are subject to change without prior notice.
  10. Unless otherwise specified by the Providers, tickets can only be used by those whose names are listed on the Confirmation Letter.

Price

  1. We strive to provide the best prices to the Products which You can order. Please note that the published price may be subject to certain terms and conditions, therefore You must check and understand these terms and conditions related to such certain price before making a purchase. This also includes checking and understanding any terms and conditions relevant to cancellation or refund that are specifically applicable for certain products and/or prices.
  2. The listed price does not include taxes, fees, or other costs that We have provided via our website at tiket.com or the Confirmation Letter issued by tiket.com. Any price We receive from the Vendor in a different currency will be converted to Indonesian Rupiah with the best foreign exchange rate We have at hand.
  3. The price shown may change based on certain conditions but prices will not change for products that have been purchased and issued a receipt.

Payment

  1. Paying the full amount is required to get the Product from our Providers.
  2. We accept credit card (VISA, Master Card, American Express and JCB), Virtual Account, bank transfer, and other method stated on the Website.
  3. In order to protect and encrypt your credit card information, We use "Secure Socket Layer (SSL)" technology;
  4. In case of credit card fraud or wrongdoing of whatsoever from the third party, You need to report it to us and the bank immediately in order to take further actions, in accordance to the regulation.
  5. You need to pay full attention to the payment instructions. Mistakes that You make, such as: mistake of filling our bank account number or virtual account number for every reservation; and/or mistake of filling the amount to be paid for your reservation that causes the movement of money from your bank account to a bank account or Virtual Account that does not match with our payment instruction, or if your card is debited the wrong amount that does not match with our payment instruction, so your reservation is not confirmed, You have to be aware and agree that We are not obligated to issue a refund for your wrongdoings. Thus, all losses are fully your responsibility. In addition, the mistakes on the above do not count as a valid payment for your reservation, so You have to make the payment according to our instructions to get your reservation confirmed.
  6. Following the payment method policy, if during payment Customer must pay the remaining amount less than IDR 10.000, then a round up service charge to IDR 10.000 shall be applied.
  7. We accept payments made with gift vouchers, tix points, gift cards and/or other forms that are officially issued and accepted by us. However, in the event of a Product order cancellation due to any reason, the refund will only be for the amount of the payment that you spent, while the value non-cash paid such as gift vouchers, gift cards and/or other forms, will become invalid.
  8. For every reservation confirmed, We will send You a confirmation email that consists the detail of your reservation and your payment receipt. You are responsible to print it and keep the information to yourself. The confirmation letter is a very important document and You need to have it in order to use or take the product your purchased. Our Providers and We reserve the rights to refuse service to anyone, if You cannot prove that You have a valid reservation that is fully paid, and You are freeing tiket.com from any kind of losses that You endure in any form.
  9. The confirmation that you receive from us after you finish ordering and before making a payment is a trigger that the purchase transaction process is taking place. You can only cancel at any time before payment is made. For payments that you have made, please wait until you receive a Confirmation Letter. In the event that you do not receive a Confirmation Letter immediately, do not cancel or change your order and immediately contact our customer service for further clarification.
  10. In the event that our system for processing your order has passed the deadline therefore that you do not get the Product you ordered, then you are only entitled to a refund or other compensation determined based on the applicable laws and regulations.
  11. In the event payment is made with a credit card, the customer hereby confirms that any refund request(s) submitted to tiket.com is a form of the customer's explicit approval to reject/release/cancel any cancellation requests submitted to the credit card issuing bank for the same transaction. tiket.com has the right to cancel any refund requests granted or vouchers issued in the event of redundancy.
  12. In the event you request to modify or cancel your transaction, you agree that tiket.com may adjust or cancel the benefits you received from that transaction, including but not limited to tix points.

Cancellation and Modification

  1. Except as implicitly stated in These General Terms and Conditions or determined separately according to Providers policy, all purchase in tiket.com product cannot be changed, cancelled, refunded money, exchangeable or transferable to persons/parties.
  2. By reserving or purchasing Products via tiket.com, You are considered to have understood, received and agreed to the requirements of cancellation, and all conditions and additional stipulations imposed by the Providers. Please note that special rates or offers do not qualify You to cancellation or change. You are responsible to understand the policy and provision of cancellation beforehand.
  3. The procedure for submitting changes and cancellations to an order is as provided in the letter of confirmation and other media that We update from time to time.
  4. For every cancelled reservation made, We will provide you a refund subject to the terms and conditions as follows:
    1. Refund will be made at the amount and time in accordance with the policy and cancellation conditions imposed by Providers and us.
    2. The amount of funds returned to You is not greater than the nominal amount You have paid to tiket.com (regarding the order) and adjusted to the policy imposed by each Providers and us.
    3. For payments made with credit cards and Klikpay BCA with BCA Card, the refunds will be done through the credit card used on transactions.
    4. Transaction through other than credit cards and Klikpay BCA with BCA Card, the refunds will be done through the customer’s account number who made the order or one of the passengers or the hotel guest or car renter who have registered in your order.
    5. We will forward every cancelled reservation that You made to the Partners. Hence, We need time to get back your payments from the Partners You made before. Therefore, You understand that We will need additional time to refund the payments to You.
  5. You agree that We can only process cancellation requests that are in accordance with the cancellation terms and conditions applied by the Providers, Tiket.com’s Terms and Conditions, e-Refund Terms and Conditions and other terms and conditions that apply to our Website. Therefore, You release us in the event that You suffer a loss due to your cancellation request or your negligence in fulfilling the cancellation terms and conditions applied by the Providers, Tiket.com’s Terms and Conditions, e-Refund Terms and Conditions and other terms and conditions that apply to our Website. Refund may be in the form of cash, travel credit, voucher, points or a combination of all.
  6. Although there is a very small possibility of cancellation or change the confirmed booking or reservation that We have send the letter of confirmtion, but if it happens, We will inform you immediately. In the event there is any cancellation or changes related to the order are made on the basis of the policy/decision of the Providers, this is beyond our control. Therefore, our responsibility is limited to the implementation of refunds in accordance with the directions and the terms and conditions set by the Providers and the applicable laws and regulations.
  7. In the event that a Provider’s Product experiences a situation where they cannot deliver or implement a Product, Your rights are subject to the terms and conditions of the Providers or the party appointed to act for and on behalf of the Providers.
  8. We are not responsible for and will not indemnify You in case We cannot deliver the product or provide the services to You, as result of things that happened due to circumstances beyond reasonable force or authority of us or our Providers to handle, such us, but not limited to: war, riot, terrorist, industrial dispute, government action, natural disaster, fire or flood, extreme weather and so forth.
  9. If you do not receive the Product in accordance with the Confirmation Letter, then We will recommend similar products with a similar price or equivalent to the product you have purchased, without any additional costs, or your money back.
  10. In the event payment is made with a credit card, the customer hereby confirms that any refund request(s) submitted to tiket.com is a form of the customer’s explicit approval to reject/release/cancel any cancellation requests submitted to the credit card issuing bank for the same transaction. tiket.com has the right to cancel any refund requests granted or vouchers issued in the event of redundancy.
  11. In the event you request to modify or cancel your transaction, you agree that tiket.com may adjust or cancel the benefits you received from that transaction, including but not limited to tix points.

Security

  1. By the time You make a reservation or access your account information, You will use a secure server access layer (SSL) to encrypt the information You send through this Website.
  2. Although tiket.com will use best effort to ensure security, tiket.com can not guarantee how strong or effective encryption and tiket.com will not responsible for any problem that occur due to accessing without permission from the information You provide.
  3. You must ensure that the device used to login using your tiket.com account is under your control. Therefore, You release us from any loss that arises and may arise as a result of your negligence in accordance with the device or device You are using.
  4. You realize that the confidentiality of your tiket.com account is your full responsibility. Therefore, We advise You to periodically change the password You use for your tiket.com account.

Your Account

  1. For account opening and registration purposes, We will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when You register. You agree to provide us with an accurate, complete and the latest information and agree to provide us with any proof of identity that We may reasonably request.
  2. Only You can use your own account and You represent and warrant that You will not allow other parties to use your identity or your account for any reason, unless permitted by us or You.
  3. You cannot assign or transfer your account to any other party. You hereby declare that We will be released from liability for losses or obstacles arising from the misuse of your account due to your negligence, including but not limited to lending or giving account access to other parties, accessing links provided by other parties, providing or showing verification codes (OTP), passwords or emails to other parties, as well as other forms of negligence that result in loss or constraints to your account.
  4. You must maintain the security and confidentiality of your account password and any identification that We provide to You for all activities that occur under your account. In the event of any disclosure of your password as a result of Your negligence, in any way that results in unauthorized use of your account or identity, order(s) received from unauthorized use will still be considered a valid order and We will process the order(s). You hereby declare that You release us from responsibility for loss, costs and/or damages arising from misuse of your account.
  5. We will not ask for your username, password or SMS verification code or OTP code belonging to your account for any reason. We therefore urge You not to provide such data or other important data to those on our behalf or to other parties whose security cannot be guaranteed.
  6. If You no longer have control over your account, You are required to immediately notify us (e.g., your account is hacked in any way or your phone is stolen) so We can temporarily block and/or inactivate your account properly. Please note that You are responsible for the use of your account and may be liable for your account even if your account is misused by others.
  7. We have the full right to temporarily block, delete, or inactivate your account at our sole discretion and for any cause without giving reasons or without giving notice to block, delete, or inactivate your account. Reasons for blocking, deleting or inactivation of your account may include but are not limited to:
    • breach of these Terms;
    • prohibitions in regulations;
    • fraud or theft (including indication or suspicion of fraud or theft);
    • suspicion of criminal activity;
    • suspicious ordering;
    • providing inaccurate, erroneous or misleading information;
    • inappropriate behaviour, threats, or insults;
    • refusal to provide information;
    • unreachable; or
    • You are listed on any “black lists” or “watch lists” by governments or international organizations.
  8. You agree that all risks and consequences of the blocking, deleting, or inactivation of your account will be at your risk. We have the right to take all necessary actions to reduce our risks and/or losses.
  9. By opening and using an account on our Website, You release us from all responsibilities, losses and/or harm arising from the use of your account, and in the event when We carry out all actions that We deem necessary in the implementation of terms of the account as set out in the points above.

Data User Policy

  1. We regard your privacy as important.
  2. By the time You make reservation at tiket.com, We will record and store your personal information and data. In principle, We will use your data to supply product and provide service to You. We will store any data You provide, from time to time, or that We collect from the use of our product and service. Your personal data may be used by us for the purpose of accounting, billing, auditing, credit verification or payment, as well as the purpose of security, administrative and legal, reward point, testing, maintenance and development, customer relation, promotion, and help us in the future in giving service to You. In connection with that, We may disclose your data to group companies where We incorporated therein, the product Providers, other companies that are partners of tiket.com, the company's data processing contract with us, travel agent.
  3. For every tiket.com product sale transaction, tiket.com acts as the product distributor provided by the selected partners. Specifically for insurance products, for the avoidance of doubt, the Customer is hereby formed and understands that related to the implementation of insurance products, the legal relationship is between the Customer and the insurance service provider. Therefore, the insurance service provider is responsible for the implementation of the insurance product as well as the implementation of the confidentiality of personal data in accordance with the applicable laws and regulations. This includes but is not limited to customer data required for insurance and claim submissions.

Other Provisions

  1. These General Terms and Conditions are subject to the laws of the Republic of Indonesia.
  2. The language used for these General Terms and Conditions is Indonesian and English. In the event that there are differences in the understanding or interpretation of the two languages, the Indonesian language or version specified by us will prevail.
  3. There will be circumstances where the terms and conditions for multiple Products are on separate pages. In the event that there are differences between the terms and conditions on other pages with these General Terms and Conditions, these General Terms and Conditions will prevail.