General
- Prices include taxes.
- Ticket(s) that has been purchased is non-refundable.
- Ticket(s) that have been purchased cannot be rescheduled.
- Customers are required to fill in personal data when ordering.
- Ticket sales can be stopped at any time or started by tiket.com in accordance with the policies of the promoter or tiket.com.
E-voucher
- Swab Test at GSI Lab voucher cannot be cashed.
Validity
- 1 voucher is valid for 1 person.
GSI Lab Terms and Conditions
- Customers have to be at the location on the reserved date.
- Customers must present their valid tiket.com e-ticket and a valid ID (KTP/Passport).
- Test result(s) and medical certificate(s) for travel necessities will be sent by email.
- GSI Lab may not be held responsible for any rejection by airport authorities due to incorrect, incomplete, or expired documents.
Requirements for tests with the same day result
- Customers are required to register 1 day before arrival and choose the Same Day Results service with a maximum appointment time of 12.45 PM.
- Can show the booking ID to the drive-thru admission team (as proof that the registration has been successful and entered the system).
- The full name and date of birth are written correctly and in accordance with the identity card.
- Recipient's Email Address is filled in to the system correctly.
- Customers must arrive 15-30 minutes before the appointment time. Delays can hinder the process of releasing results.
- The same day results will be sent at max. 11.59 PM on the same day. However, for results that require reconfirmation, the results will be received a maximum of 24 hours after the test (you will be notified by the helpline team).
- If one of the conditions is not met, then GSI Lab cannot guarantee the results can be completed on the same day and there is no refund (NON-REFUNDABLE).